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IT Support Specialist
hace 2 meses
Coupa Software is a leading provider of cloud-based spend management solutions. As an IT Help Desk Specialist, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities:- Provide technical support to internal stakeholders, troubleshooting and resolving IT-related issues in a timely and efficient manner.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless integration with existing systems.
- Develop and maintain knowledge of Coupa's technology stack, including cloud-based applications and infrastructure.
- Design and deliver training programs to end-users, promoting effective use of IT systems and tools.
- Serve as a first point of contact for IT-related inquiries, providing exceptional customer service and support.
- Escalate complex issues to senior technical staff, ensuring timely resolution and minimal disruption to business operations.
- Contribute to the development and maintenance of IT policies and procedures, ensuring compliance with company standards.
- Participate in on-call rotations, providing 24/7 support for critical IT systems and infrastructure.
- Minimum 3-5 years of experience in IT support, with a strong background in technical troubleshooting and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proficiency in Microsoft Office 365 applications, Google Apps, and remote access technologies.
- Experience with cloud-based infrastructure, including AWS and Coupa's technology stack.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
