Customer Support Dispatcher

hace 3 días

Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

Superior Contracting & Maintenance is a leading construction company dedicated to delivering exceptional service and operational excellence in the property management sector. As a key member of our team, you will play a vital role in managing daily scheduling buckets and coordinating service requests.

Job Overview

We are seeking a highly organized and customer-focused individual to join our dispatch team as a Customer Support Dispatcher - Field Operations Coordinator. This exciting opportunity offers a competitive salary, comprehensive training, and opportunities for growth in a fast-paced and dynamic environment.

Key Responsibilities:

  • Efficiently schedule emergency and non-emergency work orders, ensuring timely completion and customer satisfaction.
  • Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing routes to maximize productivity and efficiency.
  • Maintain accurate records of all dispatch activities, including contact attempts and issues with tenants or technicians.
  • Provide direct updates to clients via email and/or service provider portals, ensuring seamless communication.
  • Liaise with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
  • Collaborate with field technicians to refine processes and improve service delivery, ensuring a high level of customer satisfaction.

Requirements:

  • Proven experience in customer service or a similar role with a strong focus on calling and problem-solving.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams.
  • Outstanding organizational and multi-tasking abilities, with a focus on accuracy and attention to detail.
  • Able to take direction and implement action, with a problem-solving attitude and a results-driven approach.
  • Familiarity with skilled labor trades and dispatching is an asset, but not required.
  • Proficient in English (oral and written).

Skills:

  • Strong interpersonal and relationship-building skills, with the ability to build trust with clients and internal teams.
  • Ability to learn and adapt quickly, with a flexible approach to changing priorities and deadlines.
  • Detail-oriented and capable of conducting follow-up with precision, ensuring high levels of customer satisfaction.
  • Self-motivated with a results-driven approach, with a focus on achieving goals and exceeding expectations.

Compensation:

The estimated annual salary for this position is $55,000 - $65,000, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

  • Customer Support Coordinator

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job Title: Customer Support DispatcherAbout the Role:The Customer Support Dispatcher plays a vital role in Superior Contracting & Maintenance, a leading construction company dedicated to construction and maintenance. This position involves coordinating daily scheduling buckets, dispatching technicians, and ensuring effective communication between clients and...

  • Customer Support Coordinator

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job Title: Customer Support DispatcherSuperior Contracting & Maintenance is a leading construction company dedicated to delivering exceptional service and building strong business partnerships with Property Management companies. We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Dispatcher.Key...

  • Customer Support Coordinator

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job Summary: We are seeking a highly organized and detail-oriented Customer Support Dispatcher to join our team at Superior Contracting & Maintenance. As a key member of our operations team, you will be responsible for managing daily scheduling buckets, coordinating service requests, and ensuring effective communication between clients and internal teams.Key...

  • Customer Support Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    OverviewAt BruntWork, we are seeking dedicated and proactive customer support agents to deliver exceptional service to our users. As a customer support agent, you will be responsible for handling inbound customer calls, responding to emails, and providing live support through online chat and text messages.

  • Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via phone,...

  • Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities• Provide technical support to...

  • Customer Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support AssociateJob SummaryWe are seeking a highly skilled and experienced Customer Support Associate to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key Responsibilities•...

  • Customer Support Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Customer Support RepresentativeJob Summary:BruntWork is seeking a dedicated and proactive Customer Support Representative to service our users. The ideal candidate is confident in delivering personal, empathetic, and technical customer service through various channels, inbound/outbound emails, inbound/outbound phone calls, and chat/SMS.Key...

  • Customer Support Professional

    hace 5 días

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    BruntWork is seeking a highly skilled Customer Support Professional to join our team.About the RoleThis is a remote position, and we are looking for someone who can work independently and as part of a team to provide exceptional service to customers.Key ResponsibilitiesRespond to customer inquiries via email, chat, and phone, ensuring a positive customer...

  • Customer Support Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Overview: Bruntwork is seeking a dedicated Customer Support Specialist to join our team. As a key member of our remote support team, you will play a vital role in ensuring exceptional customer experiences through timely and efficient communication.Estimated Salary: $45,000 - $55,000 per annum, depending on experience.

  • Customer Support Associate

    hace 9 horas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    This is a remote position with a competitive salary of $45,000 per year. The schedule offers two shifts to choose from: 1. Sunday through Thursday; 10 AM to 7 PM and 11 AM to 8 PM Miami time. 2. Tuesday through Saturday; 11 AM to 8 PM, 8 AM to 5 PM, and 10 AM to 7 PM Miami time. A 1-hour unpaid break is included.Job OverviewWe are seeking dedicated and...

  • Customer Support Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    Unlock Career PotentialWe're seeking a skilled Customer Support Associate to join our mission-driven team at Medtronic. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our customers, ensuring their satisfaction, and addressing their product-related inquiries and concerns.ResponsibilitiesTroubleshoot...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a skilled Customer Support Team Lead to join our team at Sezzle. As a key member of our customer support team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.Responsibilities:Lead a team of customer support specialists, providing...

  • Customer Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization:Support the business in achieving sales and market strategy objectives. Ensure a reliable, adequate, and competitive end-to-end service level for all assigned account pools and drive assigned projects within AO NAM.Responsibilities:Assist in providing customer service support to all assigned customers in...

  • Customer Support Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support AssociateA dedicated professional responsible for providing functional and technical support to customers. Key responsibilities include resolving incidents, managing service requests, and collaborating with internal teams to ensure seamless service delivery.Key Responsibilities:Provide point of contact for customers and support over...

  • Customer Support Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    This is a remote position with a flexible schedule.Schedule: Two shifts to choose from, with options for morning and afternoon hours in Miami, FL Time. Hours: 40 hours per week Break: 1 hour unpaid break Training: 1-week, 9:30am-6:30pm Miami, FL Time Role Overview: BruntWork is seeking dedicated and proactive Customer Support Agents to service our users. The...

  • Customer Support Professional

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    This is a remote position. Two shifts to choose from: 1. Sun-Thurs; Sun 10AM-7PM, Mon-Thurs 11AM-8PM or 8AM-5PM Miami Time 2. Tues-Sat; Tue-Fri 11AM-8PM or 8AM-5PM, Sat 10AM-7PM Miami Time Break: 1 hour unpaid break Training: 1-week, 9:30am-6:30pm Miami TimeAbout the RoleWe're seeking dedicated and proactive Customer Support Agents to service our users. The...

  • Customer Support Expert

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Unlock Your Potential in a Multicultural EnvironmentWe are seeking a highly skilled Customer Support Expert to join our team at SupportYourApp, a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.About the Role:Provide exceptional customer support via various communication...

  • Customer Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Juleshq A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Juleshq. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to provide top-notch customer support.Key ResponsibilitiesDeliver exceptional customer support via phone, email, and Salesforce; respond promptly to member...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a highly skilled Customer Support Team Lead to join our Colombia-based team at Sezzle. As a key member of our customer support leadership team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.Responsibilities:Lead a team of customer...