Technical Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Publicis Re:Sources Global A tiempo completo
Job Title: Technical Support Associate

At Publicis Re:Sources Global, we are seeking a highly skilled Technical Support Associate to join our team. The successful candidate will be responsible for managing all Data Center Infrastructure Management related activities to ensure maximum possible service availability and performance.

Key Responsibilities:
  • Assist in managing Data Center Infrastructure Management activities to ensure maximum possible service availability and performance.
  • Work closely with Network, Server, Facilities, Real Estate, and OTS teams to support office server and network closet room installations, deployments, consolidations, and data center maintenance.
  • Responsible for all aspects of bottom of rack UPS/Rack PDU and environmental monitoring hardware, including software/firmware updates, hardware upgrades, performance management, and capacity planning.
  • Collaborate with teams to troubleshoot and resolve system issues in a timely manner.
  • Evaluate and recommend sound technology solutions to improve infrastructure performance.
Requirements:
  • Experience with Microsoft operating systems and products, including Microsoft Office 365, Active Directory, and virtual infrastructures (VMWare, MS Hypervisor).
  • Knowledge of SNMP, HTTPS/HTTP, SSH/Telnet, TCP/IP, DHCP, and other relevant technologies.
  • Excellent communication and follow-up skills, with the ability to work well individually or in a team setting.
  • Outstanding customer service and the ability to build working relationships with business stakeholders.
  • Ability to evaluate and recommend sound technology solutions to improve infrastructure performance.
Preferred Qualifications:
  • Experience with Solarwinds Orion NMS WAN, EcoStruxure IT Data Center Expert, and Service-Now.
  • Excellent knowledge of IT infrastructure concepts and principles.
  • Excellent knowledge of products offerings.


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