Customer Success Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia GfK A tiempo completo

Job Overview

At GfK, we empower consumers by allowing their insights to influence the development of products and services. We are currently seeking a Client Manager to enhance our sales team in Colombia.

As a Client Manager, your primary responsibilities will include:

  • Acting as the main liaison and fostering enduring relationships with clients.
  • Cultivating a trusted advisor role with a comprehensive understanding of client requirements.
  • Formulating strategic plans to enhance client outcomes.
  • Negotiating agreements with clients and establishing performance timelines.
  • Collaborating with the sales team to onboard new clients and nurture existing relationships, optimizing profitability through up-selling and cross-selling.
  • Managing communication between clients and internal teams.
  • Partnering with the operations team (including quotations managers and project managers) dedicated to the same client account to ensure top-quality delivery and fulfillment of client needs.
  • Planning and presenting reports on account status, objectives, and quarterly initiatives for team members and stakeholders.
  • Addressing client issues and complaints effectively.
  • Analyzing client data to derive insights for customer relationship management.
  • Ensuring timely and successful delivery of our solutions aligned with client objectives.
  • Maintaining high levels of client satisfaction through exceptional daily service.

To excel in the role of Client Manager, the following qualifications and skills are essential:

  • Education: BA/BS in Social Sciences, Marketing, or Business Administration.
  • Minimum of 4 years of experience in the market research sector.
  • Strong presentation capabilities.
  • Knowledge of market trends and evolving customer needs.
  • Excellent organizational skills.
  • Familiarity with CRM systems is advantageous.
  • Understanding of market indicators such as demand and billing.
  • Proficiency in English or other languages is a plus.
  • Experience with customer engagement platforms like LinkedIn or Hubspot is desirable.

Why choose GfK? We offer a range of benefits including:

  • Comprehensive prepaid medical coverage.
  • Birthday leave.
  • Standard 40-hour work week.
  • Flexible hybrid work arrangement.
  • Unlimited access to our Employee Assistance Program (EAP).

At GfK, we are dedicated to ethical practices and are committed to fostering an inclusive workplace. We value diversity and are focused on providing equal employment opportunities, ensuring that all employees can achieve their full potential.

We uphold the principles outlined in the United Nations Declaration of Human Rights and the European Union's Social Charter of Fundamental Rights, promoting the universal values of dignity, freedom, equality, and solidarity.

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