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Customer Success Specialist
hace 2 meses
We are seeking a highly organized and detail-oriented Customer Success Specialist to join our team at Sagan. As a key member of our client success team, you will play a critical role in ensuring our clients receive exceptional support and service.
Key Responsibilities- Job Takeoff Generation: Create initial assessments and documentation for new projects, ensuring accuracy and attention to detail.
- Estimate Development: Draft estimates for review by the Customer Success Manager, utilizing strong analytical skills and proficiency in Google Suite.
- Job Cost Analysis: Analyze completed job costs and calculate profit margins, maintaining records of common material costs for easy reference.
- Material Cost Tracking: Maintain accurate records of material costs, ensuring seamless project execution.
- Job Photo Organization: Compile and organize photos of completed jobs into customer-facing documents, showcasing our work.
- Scheduling Assistance: Assist in the scheduling of projects and tasks, ensuring timely completion and effective resource allocation.
- Process Documentation: Develop and document Standard Operating Procedures (SOPs), ensuring consistency and efficiency across the team.
- Job Tracking and Analysis: Maintain and analyze job tracking Excel sheets to identify areas of improvement, driving continuous process enhancement.
- Previous experience as a Customer Success Support or similar role, with a proven track record of delivering exceptional results.
- Strong proficiency in Google Suite (Slides, Sheets), with the ability to learn and adapt to new tools and software.
- Excellent English language ability, with strong communication and interpersonal skills.
- Attention to detail and strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Bachelor's degree in a related field, such as business administration or management.
- Proficiency in QuickBooks and other project management software, with the ability to learn and adapt to new tools and systems.
- Familiarity with additional project management software, such as Asana or Trello.
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
