Customer Success Manager LATAM

hace 2 meses

Bogotá, Bogotá D.E., Colombia Dailymotion A tiempo completo

About the Role

The Sales, Marketing, and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.

Key Responsibilities

  • Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams.
  • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing.
  • Serve as the primary post-sale POC for clients in a designated book of business.
  • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed.
  • Collaborate with AdOps to provide optimization for campaigns.
  • Create, manage, and deliver ongoing Excel reporting for key accounts.
  • Oversee I/O processing, campaign setup and creative submission from clients.
  • Build and manage media plans for all live campaigns.
  • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns.
  • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients.
  • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations.
  • Expand and develop client relationships to build and maintain deep-level partnerships.
  • Foster client retention, growth, renewal, and client satisfaction.

Requirements

  • Strong interest and 2-4 years of experience in digital advertising.
  • Strong English level and multicultural understanding is required.
  • Excellent organizational, interpersonal, and communication (written and verbal) skills.
  • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint.
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes.
  • Ability to handle multiple priorities.
  • Strong analytical skills.
  • Problem identifier and problem solver.
  • Ability to function equally well independently and as part of a team.

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