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hace 2 meses
About Medtronic
Medtronic is a global leader in medical technology, providing innovative solutions to improve the lives of millions of people around the world.
Job Summary
We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers, dealers, and sales personnel.
Responsibilities
- Provide technical advice and support to customers, dealers, and sales personnel via phone, email, and in-person interactions.
- Act as a liaison between sales personnel and technical staff to ensure seamless communication and resolution of customer issues.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain in-depth knowledge of our products and services to provide accurate and timely support to customers.
- Identify and escalate critical customer issues to senior technical staff for resolution.
Requirements
- Bachelor's Degree in a related field (e.g. business, engineering, computer science).
- Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Less than 1 year of administrative support and/or customer service experience in a professional corporate environment.
- Experience in the healthcare, pharmaceutical, or medical insurance industries.
- Ability to work flexible hours, including evenings and weekends, as business needs dictate.
Preferred Qualifications
- Self-motivated with proven problem-solving skills and ability to work independently.
- Able to work with minimal supervision and a quick study on therapies and processes.
- Works well under pressure in a dynamic environment.
- Knowledge and experience in patient-focused environments.
- Excellent verbal and written communication skills.
- Demonstrated ability to regularly multi-task and meet deadlines.
- Organized, efficient, and process-oriented.
- Able to work with diverse groups and personalities both virtually and in-person.
- Team player with the ability to work with and through others at all levels of an organization.
- Ability to problem solve and develop solutions to a variety of urgent problems.
- Able to independently perform complete and diverse administrative duties.
- Proven ability to provide excellent customer service with superior soft skills.
- Demonstrated critical thinking skills to facilitate problem solving and proactive issue resolution.
- Proven ability to produce consistent high-quality and detailed work.
- Proven negotiation skills and patience that create a positive customer experience.
- Proven ability to maintain confidential information.
- Preferred experience in Patient Support Programs.
