Expert Support Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo
Expert Support Engineer

Acronis is revolutionizing cyber protection by providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are seeking an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment.

Key Responsibilities
  • Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
  • Build and maintain strong relationships with customers and partners.
  • Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
  • Play a key role in training and mentoring junior team members by sharing technical expertise and best communication practices.
  • Participate in developing documentation, knowledge base, and technical articles on Acronis' products.
  • Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.
  • Stay up-to-date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
Requirements
  • 2+ years of experience in an advanced Tier 2 technical support role.
  • Fluent English and Spanish (both written and verbal).
  • Experience and skills must include: Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer, Linux/UNIX - application and configuration management, CLI power user, RHCSA/LFCS required, and RHCE/LFCE is a plus, Networking - Wireshark, tcpdump, iperf, experience deploying and troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers and CCNA/JNCIA, Virtualization expertise - deploying and managing various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo, Business applications - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers.
  • Good communication skills and customer service focus.
  • Passion for troubleshooting and ability to come up with efficient solutions for unusual issues.
  • Ability to prioritize and switch between a variety of time-sensitive issues.
About Acronis

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments, and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our 'A-Team' plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never-give-up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Expert Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    We are seeking an Expert Support Specialist to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.The Expert Support Specialist will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex...

  • Expert Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    Acronis is a global leader in cyber protection, providing innovative solutions that safeguard businesses and lives. We are seeking a highly skilled Expert Support Specialist to join our team and contribute to our mission of creating a #CyberFit future.The ideal candidate will have a strong background in technical support, with expertise in Windows Server,...

  • GTI Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Company Overview:Sutherland Global is a leading provider of customer support and service solutions. We are seeking a highly skilled and detail-oriented GTI Specialist to join our team.Job Responsibilities:As a GTI Specialist, you will be responsible for delivering world-class customer support and service in the maintenance and repair of desktops, laptops,...

  • Technical Support Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Iqvia A tiempo completo

    Job Requirements: As a Technical Support Specialist at Iqvia, you will be responsible for providing expert-level support for our SQL Server and C#.Net/VB.Net applications. This role requires a minimum of 2 years of experience in development or support projects on SQL Server and C#.Net/VB.Net. Key Responsibilities: Picking up incidents in Service Now...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CommScope. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal engineering teams to resolve customer issues.Key Responsibilities:Provide...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Support SpecialistThis is a remote position with BruntWork, a growing software company providing specialized solutions to home health and home care agencies across the United States.Job SummaryWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team. As a key member of our customer support team, you...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Bilingual Customer Support SpecialistThis is a remote position with a growing software company that provides specialized solutions to home health and home care agencies across the United States.About the RoleAs a Customer Support Specialist, you will become an expert on the company's software platform and use your specialized knowledge to help home health...

  • Technical Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Technical Support Specialist    Radware is a leading provider of cyber security and application delivery solutions. We are seeking a Technical Support Specialist to support our customers by providing effective technical support and ensuring the success of our organization.    As a Technical Support Specialist, you will support Radware products...

  • Application Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at NielsenIQ. As an Application Support Specialist, you will be responsible for providing dedicated Application Support focus for the Nielsen Label Insight IT Service, its internal applications, and ensuring that users of the proprietary...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Support SpecialistThis is a remote position with a growing software company that provides specialized solutions to home health and home care agencies across the United States.Job SummaryWe are seeking a highly skilled and bilingual Customer Support Specialist to join our team. As a key member of our support team, you will be...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Title: Bilingual Customer Support SpecialistThis is a remote position with a growing software company that provides specialized solutions to home health and home care agencies across the United States.About the RoleAs a Customer Support Specialist, you will become an expert on the company's software platform and use your specialized knowledge to help...

  • Technical Support Specialist

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia GSB Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesOn-site IT Support: Provide expert technical support for our clients' IT infrastructure, including inventory...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Bilingual Customer Support SpecialistThis is a remote position with a growing software company that provides specialized solutions to home health and home care agencies across the United States.The company's platform handles critical functions like billing, payroll, scheduling, and creating patient visits to help these agencies run efficiently and...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical assistance to customers and prospects, ensuring seamless onboarding and issue resolution.Key ResponsibilitiesProvide expert technical support via a support ticketing system, adhering to...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal stakeholders to ensure...

  • Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Bilingual Customer Support SpecialistThis is a remote position with a growing software company that provides specialized solutions to home health and home care agencies across the United States.The company's platform handles critical functions like billing, payroll, scheduling, and creating patient visits to help these agencies run efficiently and...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Technical Support SpecialistAre you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide technical...

  • Customer Support Expert

    hace 20 horas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Description At BruntWork, we're seeking a Customer Support Expert to join our team. As a key member of our support team, you will be the face of our company, interacting with customers to provide top-notch support and guidance.Role OverviewYou will be responsible for handling inbound calls and emails from home health agencies using our software. Your...