Senior Wireless Network Support Expert

hace 4 días

Bogotá, Bogotá D.E., Colombia Commscope A tiempo completo

Unlock Your Potential as a Senior Wireless Network Support Expert

At CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Senior Wireless Network Support Expert, you'll play a critical role in helping us achieve this goal.

**About the Role**

We're seeking a highly skilled and experienced technical support professional to join our team. As a Senior Wireless Network Support Expert, you'll be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and working closely with internal engineering teams to resolve network problems.

**Key Responsibilities**

1. Technical Support: Provide prompt and effective technical support to customers, troubleshooting complex issues and resolving them in a timely manner.

2. Collaborative Problem-Solving: Work closely with internal engineering teams to collect logs and network data, analyze the data to isolate network issues, and collaborate with customers to resolve problems.

3. Knowledgebase Development: Develop and publish Knowledgebase (KB) articles on sophisticated problem resolutions to be shared with customers and internal technical support engineers.

4. Interpersonal Skills: Possess strong interpersonal skills and experience in interacting and building rapport with customers, management, and technical teams.

**Requirements**

To be successful in this role, you'll need:

1. Bachelor's degree in Electrical Engineering, Computer Science, or relevant experience in a technical field.

2. 7+ years of work experience in wireless networking.

3. Expert level in wireless protocols, WAP (Wireless Access Point) & WLC (Wireless LAN Controller), WLAN security, SSL certificate, TCP/IP, RADIUS, LDAP, and packet capture analysis.

4. System experience in Windows & Linux server platforms, VM platforms (VMware & KVM), and Azure, AWS & GCE Cloud platforms.

5. Experience in troubleshooting Layer 2/Layer 3 Switch and scripting in Linux is a plus.

**What We Offer**

As a Senior Wireless Network Support Expert, you'll enjoy a competitive salary of $120,000 - $150,000 per year, depending on experience. You'll also have opportunities for career growth and professional development, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**About CommScope**

CommScope is a global innovator in wireless and switch networking technology. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

Join our team and be part of a company that's on a quest to deliver connectivity that empowers how we live, work, and learn.

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