Operations Manager for Customer Experience

hace 2 semanas


Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

Job Title: Operations Manager for Customer Experience

About the Role:

The Operations Manager for Customer Experience will be the first point of contact for customers, including EDI customers, IMCs, 3rd party service providers, and Business Enterprise Operations Teams. This role acts as the link between the Customer Service Department and the Supply Team, ensuring high-level customer service and on-time, in-full shipments.

Key Responsibilities:

  1. Proactively manage relationships with 3PLs, teamwork between Supply Chain and CS, invoice corrections, stock reconciliation, and EDI ordering.
  2. Provide visibility and relevant action on orders vs. forecast, handling all incoming customer queries and requests.
  3. Support and follow up on credit and collection related issues, ensuring minimum impact of credit blocks.
  4. Continuously improve service levels in cooperation with internal teams and other parts of the business to strive for excellence in a highly competitive environment.
  5. Ensure accurate communication between Diageo and customers, improving customer satisfaction level and order entry accuracy.
  6. Actively promote the CARM Control agenda and keep Process Documentation actualized and accurate.


  • Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    Iron Mountain OverviewIron Mountain is a leading provider of information management and storage solutions. Our company is committed to helping organizations manage their critical business information and ensure its security, compliance, and accessibility.About the RoleWe are seeking an experienced Customer Experience Manager to join our Customer Services &...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    About the Role:We are seeking an experienced professional to join our team as a Customer Experience Consultant. In this role, you will be responsible for managing a portfolio of logistics accounts, ensuring timely and efficient shipment coordination, and maintaining high-level customer service.Coordinate logistics activities for assigned accounts, ensuring...


  • Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completo

    We are looking for a highly skilled Customer Service Manager to join our team at Kaizen Gaming Group.The Customer Service Manager will be responsible for providing a productive and motivating working environment, leading and focusing on people development, Team morale and performance, overall operation and function of the department.Key...

  • Operations Manager

    hace 1 mes


    Bogotá, Bogotá D.E., Colombia Everise A tiempo completo

    Job Title: Manager - OperationsCompany Overview:Everise is a global experience company that prioritizes people-first, celebrates diversity, and incubates innovation. Our mission is to elevate customer experiences for people around the world.Job Purpose:The Manager - Operations is responsible for overseeing the daily operations of a team of supervisors,...


  • Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completo

    We are seeking a highly skilled Customer Service Operations Specialist to join our team at Group Customer Operation Success. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, including tracking garnishments and managing related documentation.Located in Bogota, this is a full-time,...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Customer Experience ManagerJob Summary:We are seeking a highly skilled and experienced Customer Experience Manager to join our team. As a key member of our Issue Management team, you will be responsible for overseeing the resolution of complex issues, managing advanced databases, and ensuring exceptional service delivery.Responsibilities:Apply...

  • Senior Operations Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Everise A tiempo completo

    Senior Operations ManagerAt Everise, we're on a mission to elevate customer experiences for people around the world. As a Senior Operations Manager, you'll be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation.Job SummaryThe Senior Operations Manager is responsible for the daily oversight...


  • Bogotá, Bogotá D.E., Colombia The Global Talent Co. A tiempo completo

    {"title": "Digital Content and Experience Manager", "description": "Customer Experience & Digital Content ManagerFull-time (40-Hours Per Week), RemoteAbout this Role:We are seeking a highly skilled Digital Content and Experience Manager to join our team at The Global Talent Co. This role will oversee the customer experience post-launch, ensuring website...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job SummaryAs an Assistant Store Manager at Adidas, you will play a key role in supporting the Store Manager in achieving sales and customer service goals. You will be responsible for leading and developing a team of sales associates, managing store operations, and driving sales growth through effective visual merchandising and customer engagement.Key...


  • Bogotá, Bogotá D.E., Colombia AmerisourceBergen A tiempo completo

    Job DescriptionWe are seeking an experienced Operations Manager and Customer Service Representative to join our team. This role will be responsible for coordinating the flow of information between different departments, ensuring a positive and comprehensive coordination.Key ResponsibilitiesCoordinate shipments management, planning, and execution to improve...


  • Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Requirements: B2+/C1 English level At least 6 months of experience as a talent acquisition specialistCompensation:Base salary: $ 2,800,00046 hours + commission up to $200,000 + Benefits (Laika membership, prepaid healthcare, 100% on the vacancy)About the role:As a talent acquisition specialist, you will be responsible for identifying and attracting top...


  • Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

    Transforming Hospitality through Data-Driven InsightsIn this exciting role as a Customer Experience Manager, you will be instrumental in shaping the future of hospitality by analyzing data and optimizing guest experiences.As a key member of our team, you will work closely with the Sales and Property teams to ensure seamless interactions between clients and...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our Logistics Operations team, you will be responsible for coordinating the efficient shipment of goods and ensuring that our clients receive exceptional service.Key ResponsibilitiesCoordinate the shipment of goods, ensuring timely and...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantAs a Customer Experience Consultant at Maersk, you will play a crucial role in ensuring the efficient coordination of assigned Supply Chain (SCM) accounts. Your responsibilities will include ensuring compliance with clients' SOP/IOP/SLA and company procedures, while maintaining a high level of customer service.Key...


  • Bogotá, Bogotá D.E., Colombia Damco Spain Sl A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Consultant to join our team at Damco Spain Sl. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.Key ResponsibilitiesDeliver a positive customer...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantMaersk is seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our Logistics team, you will be responsible for ensuring seamless and efficient shipment coordination and execution.Key Responsibilities:Coordinate and manage assigned Supply Chain accounts to ensure timely and...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Position Summary As 4PL Supervisor at Maersk, you are responsible for the operational management of assigned customers and act as a supervisor for the provider of this service. You take responsibility for organizing the efficient and correct execution of customer service and related tasks, as well as for the continuous exploration and evaluation of...


  • Bogotá, Bogotá D.E., Colombia Outpayce A tiempo completo

    About the JobAre you a travel operations expert looking to take on a leadership role in a dynamic environment? We are seeking a Senior Travel Operations Manager for our Americas region. In this position, you will be responsible for overseeing the implementation and maintenance of global travel guidelines and solutions, managing local/regional travel...


  • Bogotá, Bogotá D.E., Colombia Tourhero Inc. A tiempo completo

    About the Role:As a Customer Experience Associate at TourHero Inc., you will be the go-to person for ensuring our travelers have seamless, enjoyable journeys. You will start by mastering the basics, responding to customer queries and supporting administrative tasks. As you gain experience, you will take on more responsibility, managing live trips and helping...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    We are looking for a Customer Experience Specialist to join our team at Maersk. This role is a key part of our vision to be a true integrator of container logistics, connecting and simplifying our customers' supply chain.Key Responsibilities:Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment...