Customer Experience Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo
Job Title: Customer Experience Consultant

Maersk is seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our Logistics team, you will be responsible for ensuring seamless and efficient shipment coordination and execution.

Key Responsibilities:
  • Coordinate and manage assigned Supply Chain accounts to ensure timely and accurate shipment execution.
  • Monitor and report on key performance indicators (KPIs), client Service Level Agreements (SLAs), and company procedures to ensure high customer service levels.
  • Develop and maintain strong relationships with external and internal customers, suppliers, and stakeholders.
  • Support the Lead Logistics Team in reviewing operational procedures, implementing new accounts, procedures, and systems.
  • Provide weekly performance reports to the Lead Logistics CX Manager through the MOS presentation.
  • Continuously strive to improve data quality, service levels, and productivity.
  • Identify and support new business opportunities for assigned accounts.
  • Monitor and report on open Purchase Orders (POs) and deviations from client SLAs.
Requirements:
  • At least 5 years of experience in operations or customer service roles in International Transportation, Logistics, or Freight Forwarding.
  • Bachelor's Degree in International Commerce, Administration, Economy, Engineering, or related fields.
  • Advanced level of written and spoken English.
  • Knowledge of the freight forwarding business and planning execution capabilities.
  • Analytical and problem-solving skills, with a positive, proactive, and persistent attitude.
  • Excellent stakeholder management and communication skills.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are committed to a diverse and inclusive workplace and strive to create an environment where everyone feels valued and respected.

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