Customer Experience Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Damco Spain Sl A tiempo completo

About the Role

We are seeking a skilled Customer Experience Consultant to join our team at Damco Spain Sl. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.

Key Responsibilities

  • Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
  • Develop a thorough understanding of the customer's business acumen and ability to know what factors drive decision making.
  • Lead Digital Adoption discussions with customers to identify opportunities for growth and improvement.
  • Cross-sell and up-sell Logistics and services products to customers to maximize profitability.
  • Perform regular performance reviews with customers to ensure satisfaction and identify areas for improvement.
  • Manage interaction with LNS operations and have direct communication with the customer.
  • Analyze how to improve the service provided to customers and ensure all products and services are sold to the customer to maximize profitability.
  • Build strong relationships with all stakeholders including offshore GSC teams.
  • Be responsible for customer satisfaction and have experience with customer interaction.
  • Understand customers' business drivers, needs, and requirements.
  • Handle incoming customer services queries, issues, and exception management.

Requirements

  • At least 1 year of experience in similar roles.
  • Bachelor's degree in business administration, foreign trade, or similar.
  • Experience in Air Transportation, LCL, Maritime, or Inland.
  • Experience in logistics desirable.
  • English: Intermediate to advanced.
  • Proactive.
  • Strong communication skills.
  • Negotiation skills.
  • Strategic thinking and influence.

About Us

Damco Spain Sl is a global leader in the logistics industry, committed to delivering exceptional customer service and innovative solutions. We are a diverse and inclusive workplace, embracing different styles of thinking and promoting a culture of fairness, mutual respect, responsibility, and care for our business and our customers.



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