Customer Experience Specialist
hace 1 mes
About the Role
We are seeking a skilled Customer Experience Consultant to join our team at Damco Spain Sl. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.
Key Responsibilities
- Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
- Develop a thorough understanding of the customer's business acumen and ability to know what factors drive decision making.
- Lead Digital Adoption discussions with customers to identify opportunities for growth and improvement.
- Cross-sell and up-sell Logistics and services products to customers to maximize profitability.
- Perform regular performance reviews with customers to ensure satisfaction and identify areas for improvement.
- Manage interaction with LNS operations and have direct communication with the customer.
- Analyze how to improve the service provided to customers and ensure all products and services are sold to the customer to maximize profitability.
- Build strong relationships with all stakeholders including offshore GSC teams.
- Be responsible for customer satisfaction and have experience with customer interaction.
- Understand customers' business drivers, needs, and requirements.
- Handle incoming customer services queries, issues, and exception management.
Requirements
- At least 1 year of experience in similar roles.
- Bachelor's degree in business administration, foreign trade, or similar.
- Experience in Air Transportation, LCL, Maritime, or Inland.
- Experience in logistics desirable.
- English: Intermediate to advanced.
- Proactive.
- Strong communication skills.
- Negotiation skills.
- Strategic thinking and influence.
About Us
Damco Spain Sl is a global leader in the logistics industry, committed to delivering exceptional customer service and innovative solutions. We are a diverse and inclusive workplace, embracing different styles of thinking and promoting a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
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