Customer Experience Specialist
hace 16 horas
We are looking for a Customer Experience Specialist to join our team at Maersk. This role is a key part of our vision to be a true integrator of container logistics, connecting and simplifying our customers' supply chain.
Key Responsibilities:
- Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
- Build strong relationships with customers to gain an understanding of their business and maximize sales opportunities.
- Lead Digital Adoption discussions with customers and cross-sell and upsell Logistics and services products to customers.
- Analyze how to improve the service provided to customers and ensure all products and services are sold to the customer to maximize profitability.
- Manage interaction with LNS operations and have direct communication with the customer.
- Manage communication with internal stakeholders and build strong relationships with all stakeholders including offshore GSC teams.
- Responsible for customer satisfaction and has experience with customer interaction.
- Understand customers' business drivers, needs, and requirements and handle incoming customer service queries, issues, and exception management.
We are looking for:
- At least 1 year of experience in similar roles.
- Bachelor's degree in business administration, foreign trade, or similar.
- Experience in Air Transportation, LCL, Maritime, or Inland.
- Experience in logistics is desirable.
- English: Intermediate to advanced.
- Proactive.
- Strong communication skills.
- Negotiation skills.
- Strategic thinking and influence.
We are committed to a diverse and inclusive workplace and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process.
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