Operations Manager

hace 24 horas

Bogotá, Bogotá D.E., Colombia Everise A tiempo completo
Job Title: Manager - Operations

Company Overview:

Everise is a global experience company that prioritizes people-first, celebrates diversity, and incubates innovation. Our mission is to elevate customer experiences for people around the world.

Job Purpose:

The Manager - Operations is responsible for overseeing the daily operations of a team of supervisors, ensuring they achieve client deliverables through high-performing teams of customer care representatives. This role involves coaching, holding team members accountable, and interacting with clients.

Key Responsibilities:

  • Monitor and evaluate supervisor performance based on pre-determined Key Performance Indicators (KPIs) and provide ongoing support and feedback.
  • Be a regular presence on the production floor, interacting with supervisors and associates to ensure productive work and system functionality.
  • Develop and implement written action plans to address underperforming supervisors and associates.
  • Ensure effective communication with clients, internal teams, and other functional areas.
  • Participate in associate and supervisor selection and interviewing processes.
  • Responsible for documentation and separation of employment.
  • Interact with clients, demonstrating engaged leadership and detail orientation.
  • Develop and implement incentive programs.
  • Drive process improvement and implement new processes.

Qualifications:

  • Bachelor's degree in a related field or five years of leadership experience in a call center environment or equivalent combination of education and experience.
  • Proficiency in various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong organizational and interpersonal skills.
  • Schedule flexibility.
  • Analytical and problem-solving skills.
  • Ability to multitask and function in a fast-paced environment.

What We Offer:

Everise is a people-first company that values diversity, innovation, and customer experience. If you're motivated to make a difference and have the skills to succeed, we look forward to hearing from you.

  • Operations Manager

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Qualfon Corporation A tiempo completo

    Job Title: Operations ManagerQualfon Corporation is seeking an experienced Operations Manager to join our team.Key Responsibilities:Ensure compliance with performance metrics for client satisfaction and exceeding expectations.Analyze report statistics and arrival patterns to ensure adequate staffing.Manage accounts at the operational level, ensuring...

  • District Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job Summary:We are seeking a highly skilled District Operations Manager to join our team at Adidas. As a key member of our operations team, you will be responsible for supporting the District Manager in monitoring store performance and ensuring operational excellence across our district.Key Responsibilities:Lead and motivate Store Managers to achieve...

  • Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Red Bull A tiempo completo

    Job Title: Operations ManagerRed Bull is seeking an experienced Operations Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth operation of our supply chain, managing logistics and transportation processes, and implementing strategies to improve efficiency and reduce costs.Key...

  • District Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

    Job SummaryWe are seeking a highly skilled District Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for supporting the District Manager in monitoring store performance and ensuring operational excellence across our district.Key ResponsibilitiesMonitor and analyze store performance data to...

  • District Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

    {"Purpose & Overall Relevance for the Organization": "As a key member of the adidas team, you will play a vital role in supporting the District Manager in monitoring store performance and achieving company targets. Your expertise will be instrumental in ensuring the success of our stores and driving business growth.", "Key Responsibilities": "Regularly visit...

  • Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Qualfon Corporation A tiempo completo

    {"h3": "Job Summary"} As a key member of the Qualfon Corporation team, the Operations Manager will play a crucial role in ensuring the success of our operations. This individual will be responsible for managing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively. {"h3": "Key Responsibilities"} Manage the...

  • Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Qualfon Corporation A tiempo completo

    {"h3": "Job Summary"} As a key member of the Qualfon Corporation team, the Operations Manager will play a crucial role in ensuring the success of our operations. This individual will be responsible for managing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively. {"h3": "Key Responsibilities"} Manage the...

  • Operations Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Operations ManagerLocation: Remote (Ability to work within specified time zones as needed)Salary Range: up to 4000 USDWork Schedule: 6:00 AM to 4:00 PM PT, Monday - FridayNOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Operations Manager - LATAMLocation: Remote (MST Time Zones)Salary Range: up to 2200 USDWork Schedule: Monday to Friday, 9:00 AM and 5:00 PM (MST)Job Type: Independent ContractorCompany Overview:Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...

  • Senior Accounting Operations Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completo

    Job Title: Senior Accounting Operations ManagerAs a Senior Accounting Operations Manager at Citigroup Inc., you will be responsible for leading a team of accounting professionals in providing exceptional financial services to our clients. Your expertise in accounting operations will be instrumental in driving process efficiencies and ensuring compliance with...

  • Operations Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Pearl A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Manager to join our team at Pearl. As an Operations Manager, you will play a pivotal role in optimizing business operations, managing customer fulfillment logistics, and leading special projects.Key ResponsibilitiesData ManagementPlan and collect data, analyze trends, and ensure accurate...

  • Business Operations Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Business Operations ManagerJoin Anthology Inc as a Business Operations Manager and play a key role in driving sales productivity and efficiency across the organization.About the Role:The Business Operations Manager will be responsible for analyzing key sales KPIs to identify trends and patterns, supporting performance management, and informing...

  • District Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

    Job Summary:We are seeking a highly skilled District Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for supporting the District Manager in monitoring store performance and ensuring operational excellence across our district.Key Responsibilities:Regularly visit assigned stores to monitor...

  • Consumer Service Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Consumer Service Operations Manager to join our team at adidas. As a key member of our Consumer Service function, you will be responsible for driving the regional transformation of our Consumer Service operations towards a fully integrated, omni-channel consumer service function.Key...

  • Business Operations Manager

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Business Operations ManagerAt Anthology Inc, we are seeking a highly skilled Business Operations Manager to join our Field Sales Operations team. As a key member of our team, you will play a critical role in supporting our sales team's efficiency and effectiveness.Key Responsibilities:Support the LAC Vice President and Sales team in program development and...

  • Senior Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Stryker A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Stryker. As a key member of our operations team, you will be responsible for leading and managing the overall performance of our operations in the NOLA region.Key ResponsibilitiesLeadership and Management: Provide clear leadership and strategic...

  • Sales Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Job Title: Sales Operations ManagerAt Nuvei, we're accelerating the business of clients worldwide by providing innovative payment solutions. As a Sales Operations Manager, you'll play a crucial role in driving our sales strategy forward.Key Responsibilities:Execute multiple complex operational deliveries, ensuring timely and accurate execution.Collaborate...

  • Ecommerce Operations Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sovos Compliance A tiempo completo

    About Sovos ComplianceSovos Compliance is a global provider of tax, compliance, and trust solutions that empower businesses to navigate an increasingly complex regulatory landscape with confidence.Our cloud-based software platform provides unparalleled integration with business applications and government compliance processes, enabling us to process over...

  • CRM Operations Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: CRM Operations Manager - LATAM Location: Remote (MST Time Zones) Salary Range: up to 3000 USDWork Schedule: Monday to Friday, 8:30 AM to 4:30 PM (MST)Company Overview:Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global...

  • Assistant Store Manager

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job SummaryAs an Assistant Store Manager at Adidas, you will play a key role in supporting the Store Manager in achieving sales and customer service goals. You will be responsible for leading and developing a team of sales associates, managing store operations, and driving sales growth through effective visual merchandising and customer engagement.Key...