Support Associate

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

Job Summary

We are seeking a highly skilled and motivated Support Associate to join our team at Quorum Software. As a key member of our support team, you will be responsible for providing timely and effective solutions to complex business problems through troubleshooting, triaging, and testing of our energy-specific software applications.

Key Responsibilities

  • Responsible for the triage of customer-reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines.
  • Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents.
  • Participate in the configuration, enhancement, and testing phases associated with software changes.
  • Implement and support master data management solutions.
  • Ensure customers have a positive experience by driving timely first response, customer updates, and support resolutions.
  • Ensure proper documentation of assigned incidents, including internal and external communications.
  • Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve.
  • Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility.
  • Ability to work effectively with global cross-functional teams.
  • Responsible for periodic after-hours on-call support for critical issues.
  • Ensure successful completion of personal and team deliverables.

Requirements

  • Candidate must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent.
  • Up to 3 years of working experience in delivering solution support or solution implementation is required for this position.
  • Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications.
  • Basic understanding of software development with good technical skills, including knowledge in software technologies like.Net, Java, PL/SQL, Perl, or Shell.
  • Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be an added advantage.
  • Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions, and Escalations is a plus.
  • Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc.) to manage Customer Service Management engagements.
  • Proficient in Microsoft Office products.
  • Candidates with experience in the Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply.
  • Strong proficiency in writing and verbal communication to stakeholders in English.
  • Strong interpersonal skills.
  • A sense of urgency about solving problems and attaining favorable results.
  • Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations.
  • A team player and enjoy working in a multi-cultural environment.
  • Fluent in English, both written and verbal.

Additional Details

  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification, and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

  • Support Engineer Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryWe are seeking a highly skilled Support Engineer Associate to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that they receive the best possible service and...

  • Customer Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Customer Support AssociateWe are seeking a detail-oriented and proactive Junior Analyst to join our Issue Management team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support, managing complex databases, and ensuring efficient issue resolution.Key Responsibilities:Expert Knowledge: Utilize advanced...

  • Customer Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support AssociateAs a key member of the Customer Care Center (CCC), the Product Advocate will provide functional and technical support to customers. The team will require working with applications and infrastructure components to analyze, diagnose, and resolve end-user incidents. Additionally, the role will involve executing and documenting...

  • Support Engineer Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryWe are seeking a highly skilled Support Engineer Associate to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. As a key member of our team, you will be responsible for providing technical support and ensuring the security and integrity of our information systems.Key...

  • Customer Support Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About this role:We are seeking a detail-oriented and proactive Junior Analyst to join our Issue Management team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support, managing complex databases, and ensuring efficient issue resolution.Key responsibilities:Utilize advanced knowledge of NIQ methodologies, US...

  • Customer Support Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About this roleWe are seeking a detail-oriented and proactive Junior Analyst to join our Issue Management team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support, managing complex databases, and ensuring efficient issue resolution.Key responsibilitiesUtilize advanced knowledge of NIQ methodologies, US...

  • Renewals Operations Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Join SAP as a Renewals Operations AssociateWe are seeking a highly motivated and detail-oriented Renewals Operations Associate to join our team at SAP. As a Renewals Operations Associate, you will play a critical role in supporting the Renewals Management team by providing analytical and operational support.Key Responsibilities:Provide analytical support to...

  • Technical Support Specialist

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia Publicis Re:Sources Global A tiempo completo

    Job Title: Technical Support AssociateAt Publicis Re:Sources Global, we are seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will play a critical role in managing all Data Center Infrastructure Management related activities for our supported sites to ensure maximum possible service availability and...

  • Customer Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    {"title": "Customer Support Specialist", "description": "Job OverviewNuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer experience through phone support in a 24/7 environment.Answer inbound customer service and...

  • Support Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    OverviewThis role is part of a team focused on delivering technical support and timely solutions to complex business problems through troubleshooting, triaging, and testing of energy-specific software applications. The ideal candidate will have a strong desire for continuous learning and growth of technical and functional skills, with a focus on providing a...

  • Customer Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    {"title": "Customer Support Specialist", "description": "Job OverviewNuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer experience through phone support in a 24/7 environment.Answer inbound customer service and...

  • Senior Associate

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Title: Senior AssociateWe are seeking a highly skilled and experienced Senior Associate to join our team at ScotiaTech. As a Senior Associate, you will play a key role in standardizing and improving the operations of our Global Service Desk teams.Key Responsibilities:Perform analysis of Global Service Desk Teams operations and identify areas for...

  • Customer Service Associate

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Customer Service AssociateAt NielsenIQ, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Provide expert-level support to customers on NIQ processes and...

  • Operations Associate

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Pearl A tiempo completo

    About the RoleThe Operations Associate will play a vital role in ensuring the smooth daily operations of our company, Pearl. This position requires a strong organizational skillset, with the ability to manage multiple tasks and prioritize effectively.The ideal candidate will have experience in financial services or a related industry, with a solid...

  • Investment Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ROADIS TRANSPORTATION HOLDING SL. A tiempo completo

    Investment AssociateJoin ROADIS TRANSPORTATION HOLDING SL. as an Investment Associate and contribute to the company's success in the development, operation, and management of essential infrastructure assets.About the RoleWe are seeking a highly skilled and motivated individual to join our Investment Department. As an Investment Associate, you will play a...

  • Logistics Associate III

    hace 1 hora

    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    Logistics Associate IIIThis role is an excellent opportunity to support brand-new health care projects in Bogotá. As a Logistics Associate III, you will play a crucial part in ensuring flawless logistic operations and strict compliance with industry standards.Key Responsibilities:Coordinate and fulfill activities related to projects at the local levelBuild,...

  • Marketing and Executive Assistant

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Support Shepherd A tiempo completo

    Support ShepherdWe are seeking a highly skilled and versatile professional to fill a hybrid role combining marketing assistance, executive support, client acquisition, and financial management. This full-time, remote position is ideal for a proactive and creative individual based in Latin America who can work Central or Eastern time zone hours.Key...

  • Associate Solutions Engineer

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia Hubspot A tiempo completo

    Unlock Your Potential as a Solutions Engineer at HubSpotAt HubSpot, we're passionate about empowering our customers to achieve their goals through innovative solutions. As an Associate Solutions Engineer, you'll play a critical role in supporting our consultative sales process, providing prospects with the right information and context to make informed...

  • Loan Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Loan AssociateLocation: Remote (EST Time Zones)Salary Range: up to 2000 USDJob OverviewSagan is a membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading...

  • Strategic Partnerships Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Promote Project A tiempo completo

    {"title": "Strategic Partnerships Associate", "description": "About the RoleWe are seeking a talented and motivated Strategic Partnerships Associate to assist with managing partnership implementation by coordinating with internal teams and external stakeholders and existing relationships. The associate tracks partnership performance using KPIs, supports...