Support Engineer Associate
hace 7 días
We are seeking a highly skilled Support Engineer Associate to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that they receive the best possible service and experience.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our software applications and systems.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in the development and implementation of new technical solutions and processes.
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in technical support or related field.
- Strong technical skills and knowledge of software applications and systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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