Customer Service Associate
hace 22 horas
At NielsenIQ, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:- Provide expert-level support to customers on NIQ processes and methodologies, ensuring timely and accurate resolution of queries and requests.
- Collaborate with operation and commercial teams to improve customer satisfaction and quality of service.
- Develop and implement process automation and improvements using tools like Power BI, R, Python, and Excel Macros.
- Work closely with junior associates to coach and mentor, promoting a collaborative and knowledge-sharing environment.
- Meet performance KPIs, adhering to quality standards and work discipline.
- Bachelor's or technical degree in Business Administration, Analyst, Mathematics, Statistics, Economics, or related field.
- 2-4 years of experience in related areas, with a preference for candidates with exposure to R, Python, or AI/ML/RPA.
- Excellent analytical skills, organization, and project management aptitude.
- English language proficiency (Intermediate) is a plus.
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways. As a combined entity with GfK, we offer a holistic retail read and comprehensive consumer insights through advanced analytics and state-of-the-art platforms.
We are committed to reflecting the diversity of our clients, communities, and markets within our workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
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