Customer Support Associate

hace 7 días

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
About this role

We are seeking a detail-oriented and proactive Junior Analyst to join our Issue Management team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support, managing complex databases, and ensuring efficient issue resolution.

Key responsibilities
  • Utilize advanced knowledge of NIQ methodologies, US solutions in RMS and CPS, and local FMCG dynamics to support issue management effectively.
  • Leverage advanced certification in Discover within the US user environment to assist with various tasks and issues.
  • Maintain continuous communication with the Issue Management local team to avoid misunderstandings and delays, ensuring quality and timely resolution of issues.
  • Adhere to Performance KPIs to improve quality, performance, and maintain work discipline.
  • Manage and analyze complex and multiple databases to extract and interpret relevant data insights.
  • Interpret and inter-relate variables to provide accurate and actionable insights from data.
  • Generate client-friendly communications regarding issue resolution, synthesizing inputs from various organizational functions.
Requirements
  • Bachelor's or technical degree, preferably in Business Administration, Business Analysis, Mathematics, Statistics, Economics, or a related field.
  • 0-1 year of experience in related areas, including client servicing.
  • Excellent English speaking and writing skills are mandatory.
  • Proficiency in Excel and macros is required; experience with analytical tools and database management is highly important.
  • Excellent organizational abilities, with strong skills in meeting deadlines, follow-ups, and project management.
  • Strong skew towards accuracy, proactivity, and meticulous attention to detail.
Desirable skills
  • Ability to propose process automation or improvements using tools such as Power BI, R, or Python, and exploring AI/ML implementations.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit nielseniq.com

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NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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