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Customer Support Associate
hace 2 meses
Nuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Customer Support Specialist to join our team.
Key Responsibilities- Provide exceptional customer experience through phone support in a 24/7 environment.
- Answer inbound customer service and technical support calls, leveraging documentation and support resources.
- Resolve critical or difficult situations with professionalism and tact.
- Ensure timely and effective resolution of customer service and payment requests.
- Identify trends and report them to promote continuous process improvement.
- High school diploma or equivalent.
- Fluent in English and Spanish.
- Ability to work in a team environment and deliver on accountabilities.
- Proud of problem-solving ability and energized by professional skill development.
- Medical insurance.
- Paid Vacation Time and Paid Sick Time.
- Hybrid working environment.
Nuvei is an equal-opportunity employer committed to developing a diverse and inclusive workplace. We believe in empowering employees to be their authentic selves and thrive in a collaborative environment.", "lang_code": "en-US"}
