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Service Coordinator Assistant

hace 2 meses

Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
Job Summary:

In this Service Coordinator role at ABB, you will be responsible for coordinating service work at site and ensuring it meets ABB's and customer's guidelines. As a single point of contact for the customer, you will provide responsive support coordination to exceed customer expectations and experience.

Key Responsibilities:
• Assessing gaps in service delivery, contract execution, and customer focus to mitigate identified issues.
• Tracking completion of service visits and ensuring all documentation is completed on time.
• Maintaining and monitoring competency and certification database for Field Service Engineers.
• Collaborating with other coordinators to allocate resources and maximize completion of customer service requests and contract delivery.

Our Team:
We value people from different backgrounds and encourage diversity in our team. As a Service Coordinator, you will be part of a dynamic and talented team where you can thrive.

Qualifications:
• 3 years of experience in coordination and/or supervision in projects in the field service area.
• Enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related).
• PMI certification, advanced Office, SAP, ERPs, or ATS.
• Passionate about strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning.
• Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical, or related careers.
• Proficient in English at an advanced level.

About Us:
We are an inclusive employer and a member of myGwork. We value people from different backgrounds and encourage diversity in our team. Visit www.abb.com to learn about the impact of our solutions across the globe.