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Senior Customer Success Onboarding Consultant
hace 2 meses
Are you eager to be part of a fully remote organization that empowers over 20,000 clients to thrive through sales automation? If so, we invite you to consider the role of Senior Customer Success Onboarding Consultant at LatamCent.
About Us:LatamCent specializes in providing streamlined email outreach and sales engagement solutions. Our platform is designed to assist users in generating leads, fostering relationships, and enhancing content promotion.
Your Role:As part of our team, you will be instrumental in onboarding new clients and addressing their concerns. Your responsibilities will include guiding customers through our established best practices, troubleshooting any challenges they encounter, and collaborating with our team to enhance customer experiences.
Key Responsibilities:- Conduct personalized onboarding sessions with our premium clients.
- Facilitate live training webinars weekly, showcasing how to effectively utilize our platform and implement best practices in Cold Email Outreach.
- Minimize customer attrition through impactful onboarding strategies.
- Respond to customer inquiries via email in a professional and efficient manner.
- Diagnose customer issues and escalate complex problems to our development team.
- Deliver exceptional service that surpasses customer expectations.
- 1-3 years of experience in customer onboarding or support roles.
- Outstanding written and verbal communication abilities.
- Empathetic, organized, motivated, and dedicated to assisting customers.
- Preferred: Familiarity with CRM systems and sales automation tools.
- Proficient in English (C1+ level).
- Availability to work in EST or CST time zones.
- This is a full-time remote position requiring 40+ hours of work per week, Monday through Friday.
Our primary focus is on delivering exceptional value to our users and driving company success. As a fully remote team, we enjoy a culture of independence while maintaining open communication through platforms like Slack and Zoom. We offer benefits such as maternity/paternity leave, flexible work schedules, and other perks typical of a remote organization. LatamCent is a profitable, bootstrapped company with no external investments.
What We Offer:Competitive monthly salary ranging from $2000 to $2500.
Flexibility of remote work.
Flexible schedules along with maternity/paternity leave.
Opportunities for professional development.
To prepare for your application:
- Familiarize yourself with our team.
- Explore our Cold Email Masterclass, Follow Up Strategy Course, and Email Academy.
- Review our feedback on G2 Crowd.
Job Description by LatamCent, your NearShore Agency
