Account Manager Professional

hace 1 semana


Medellín, Antioquia, Colombia Direct Digital Media A tiempo completo
About Direct Digital Media

We revolutionize marketing agencies and working experiences, prioritizing team fulfillment, challenges, and results. Our 100% remote work environment encourages employees to work from anywhere in the world.

Core Values
  • Be Responsible: Take ownership of mistakes, use them as opportunities to improve.
Job Description: Account Manager

The primary point of contact between our agency and clients, handling day-to-day interactions, managing projects for client success. Strong organizational, time-management, and interpersonal skills are required.

Responsibilities
  • Manage a book of clients as their sole point of contact via email, call, and text.
  • Maintain and develop client relationships based on mutual respect, high-quality service, expectation setting, and coaching.
  • Continually innovate new methods to improve client experience and retention.
  • Upsell clients on relevant products.
  • Collect client feedback and pass it along to drive constant improvement.
Requirements
  • Fluency in English.
  • A positive attitude seeing client dissatisfaction as an opportunity.
  • Strong verbal and written communication skills in English.
  • A self-starter comfortable working remotely, managing projects, and meeting deadlines without direct supervision.
  • Driven, competitive, and confident with coaching others and setting expectations.
About This Job

This is a full-time position with a competitive salary range ($45,000 - $65,000) depending on experience and qualifications. The ideal candidate is a proactive, team player willing to participate in ongoing training and continuously improve performance. Benefits include a remote work environment, access to world-class training and education, laid-back professional vibe, unlimited leave, and opportunities for upward mobility within the company.


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