Account Coordinator

hace 4 semanas


Medellín, Antioquia, Colombia NeoWork A tiempo completo
Account Coordinator

NeoWork is seeking a highly organized and detail-oriented Account Coordinator to support our team in delivering exceptional customer service and maintaining strong relationships with clients.

As an Account Coordinator, you will play a vital role in assisting the account management team with client onboarding, managing client accounts, and ensuring smooth operations.

Key Responsibilities:
  • Assist with client onboarding, including gathering client information and coordinating internal processes
  • Manage client accounts and handle inquiries and requests promptly and professionally
  • Communicate effectively with clients and internal teams to ensure successful service delivery
  • Coordinate with cross-functional teams to meet client expectations and project deadlines
  • Prepare and maintain accurate documentation and reports
  • Proactively identify and address any issues or challenges that may arise
  • Maintain strong client relationships and provide ongoing support
Requirements:
  • 3+ years of experience in account coordination or similar roles
  • At least 1 year of continual cold calling experience
  • Excellent English communication and interpersonal skills
  • Strong organizational and time management abilities
  • Customer-centric mindset with a focus on delivering exceptional customer service
  • Ability to thrive in a fast-paced and dynamic environment
  • Ability to do high number of calls and text messages, including some administrative tasks on the side
Benefits:
  • We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

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