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Technical Support Representative
hace 2 meses
Medtronic is seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and technical support to our customers, dealers, distributors, and sales personnel.
Key Responsibilities- Provide expert technical advice and guidance to customers, dealers, distributors, and sales personnel on product-related questions, issues, and problems.
- Act as a liaison between sales personnel and technical staff to ensure seamless communication and resolution of customer inquiries.
- Develop and maintain strong relationships with customers, dealers, distributors, and sales personnel to ensure high levels of customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve technical issues, and to develop and implement process improvements.
- Stay up-to-date with product knowledge and technical developments to provide accurate and timely support to customers.
- Bachelor's Degree in a related field, such as Business Administration, Communications, or Technical Writing.
- Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner.
- Less than 1 year of administrative support and/or customer service experience in a professional corporate environment.
- Experience in the healthcare, pharmaceutical, or medical insurance industries is highly desirable.
- Ability to work flexible hours as business needs dictate.
- Self-motivated with proven problem-solving skills and the ability to work independently with minimal supervision.
- Able to work with diverse groups and personalities, both virtually and in person.
- Excellent negotiation and conflict resolution skills, with the ability to maintain confidentiality and handle sensitive information.
- Proven ability to provide exceptional customer service and support, with a focus on meeting customer needs and exceeding expectations.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
As a Technical Support Representative at Medtronic, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
