Employee Wellness Support Specialist

hace 2 semanas

Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experience solutions for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First Culture: At TaskUs, our commitment to a People First culture has propelled our workforce to around 45,000 employees globally. We operate in numerous locations across various countries, including the Philippines, India, and the United States.

What We Offer: We prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our dedication to a People First culture is evident in our various departments, including Total Rewards, Wellness, HR, and Diversity. We take pride in fostering an inclusive environment and making a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of an employee's career.

Role Overview: As a Wellness and Resilience Coordinator, you will support the Resiliency Studio wellness curriculum, efficiently coordinating resources and scheduling appointments. Your responsibilities will include facilitating workshops, managing outreach programs, and creating marketing materials to promote wellness initiatives. Adherence to TaskUs policies, collaboration with stakeholders, and adaptability in a fast-paced environment are crucial aspects of this role.

Key Responsibilities:

  • Maintain and ensure fidelity to the Resiliency Studio wellness curriculum provided by Vendor clinicians to enhance employee well-being, education, success, and retention.
  • Collaborate with Operations and Vendor providers to coordinate structured, cohesive, and accessible wellness tools and resources for employees.
  • Actively liaise with internal TaskUs stakeholders and Vendor clinicians to ensure efficient appointment scheduling and accurate staffing coverage.
  • Assist in creating reports and presenting data relevant to specific committees, business reviews, and administrative personnel.
  • Handle sensitive information with discretion and integrity.
  • Develop and facilitate workshops and outreach on wellness topics; coordinate logistics, scheduling, and participant communication.
  • Oversee monthly outreach programming on-site for specific campaigns.
  • Manage all purchasing needs related to wellness events.
  • Work closely with Operations and WFM to optimize attendance times for employees at events.
  • Create marketing materials to highlight wellness initiatives through various communication channels.
  • Ensure compliance with TaskUs policies and HIPAA regulations as applicable.
  • Maintain organized and up-to-date records to meet client audit requirements.
  • Collaborate with the Resiliency Manager and other wellness personnel to implement best practices in wellness.
  • Ensure all training requirements are met for campaign personnel.
  • Recognize employees in distress and refer them through the appropriate channels and resources available.
  • Support special projects and perform various administrative duties as assigned by management.
  • Organize and prioritize duties in a fast-paced environment and adapt quickly to changes.

Required Qualifications:

  • Strong attention to detail and organizational skills.
  • Excellent interpersonal and communication skills, including tact and diplomacy.
  • Experience in program development, event planning, coordination, and delivering effective psycho-educational programming.
  • Proficiency in Google Suite programs (Docs, Sheets, Slides, etc.).
  • Ability to review and recommend improvements to streamline processes.
  • Ability to build and maintain effective relationships with employees and management.
  • Strong organizational skills, including management of timelines, events, and budgets.
  • Ability to maintain confidentiality of work-related information.
  • High level of discretion and confidentiality.
  • Active listening skills.
  • A strong desire to assist others.

Preferred Qualifications:

  • Experience with project management.
  • Experience working with adult learners.
  • Experience with wellness programs.

Education / Certifications:

  • Bachelor's Degree in psychology, sociology, social work, or a related field.

Work Location / Work Schedule / Travel:

  • Remote opportunities available.

Commitment to Diversity: At TaskUs, we believe that innovation and high performance stem from diverse backgrounds. We welcome applicants from all walks of life and are committed to providing equal access to opportunities. If you require reasonable accommodations during the hiring process, please let us know.

Explore Opportunities: We invite you to explore all TaskUs career opportunities and apply through the provided channels.

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