Principal Client Services Expert

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

About Acronis

Acronis stands at the forefront of cyber protection, empowering individuals and organizations with advanced technology to safeguard their critical data. We are in search of a Senior Professional Services Specialist who is eager to contribute to our vision of a #CyberFit future.

Key Responsibilities

  • Serve as the primary liaison for Acronis partners and end clients, championing initiatives that enhance stability and elevate partner/customer satisfaction while achieving Monthly Recurring Revenue targets.
  • Craft responses to RFIs and RFPs, as well as technical and commercial proposals tailored to prospective clients' needs.
  • Collaborate with Sales and Legal teams to formulate PSA and SOW documents.
  • Design project plans for implementation, consulting, and integration projects, overseeing project execution.
  • Coordinate with Datacenter Operations, R&D, Support, and other departments to resolve technical challenges faced by customers during and after implementation.
  • Maintain comprehensive knowledge of the Acronis product suite, providing expert consultations to clients and engaging relevant Acronis teams as necessary.
  • Evaluate customer implementation and integration strategies, offering recommendations aligned with industry best practices.
  • Showcase new product features and involve customers in the assessment of product updates.
  • Monitor customer run rates and devise remediation strategies in response to negative trends.
  • Prioritize and track customer incidents and feature requests in collaboration with R&D, Datacenter Operations, Support, and Product teams.
  • Regularly update customers on the status of support cases, incidents, and feature requests.
  • Manage escalation processes, create internal and customer-facing executive summaries, and conduct root cause analyses.
  • Provide insights to Acronis Product Management based on customer feedback.
  • Conduct quarterly review meetings to discuss run rates, key projects, and future activities.
  • Oversee internal organizational development projects, ensuring consistent execution and reporting.

Qualifications

  • Minimum of 3 years of hands-on technical experience in at least three of the following areas: SaaS, IaaS, storage solutions, hypervisors, backup and disaster recovery, RestAPI, IP network design/administration, data center/infrastructure design/operations, database administration, Python scripting, and server administration.
  • At least 3 years in a Project Manager or Technical Account Manager position within a software or systems integration firm.
  • Possession of security certifications such as CISSP or CompTIA Security+ is preferred.
  • Exceptional communication, interpersonal, and presentation abilities.
  • Strong skills in business analysis, project management, risk assessment, and relationship management.
  • Proficient in engaging with diverse stakeholders, including C-level executives.
  • Fluency in written and spoken English is required.

Preferred Qualifications

  • Proficiency in a second language (French, German, or Spanish) is a plus.

Our Commitment

Acronis is dedicated to fostering a positive impact on our employees and the communities we serve. We value mutual trust and respect, believing in our collective ability to contribute meaningfully to the world. Each member of our team plays a crucial role in driving the success of our innovative and expanding business.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Client Services Coordinator

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Staff4Me A tiempo completo

    Role Overview: The Client Service Administrator is responsible for managing incoming communications from clients and directing inquiries to the appropriate channels.Key Responsibilities:Handle inbound calls from the Client Services Line and other designated numbers.Demonstrate exceptional communication skills, both written and verbal, particularly in...

  • Expertos En Servicio Al Cliente Medellín Pms

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Eres quien nos falta en el TOP TeamEn eperformance buscamos Experto(a) en Servicio al Cliente. Tendrás una relación directa con los usuarios, promocionando el cliente y su compañía. Mantendrás un conocimiento constante sobre los servicios o productos del cliente y harás seguimiento de los mismos. Esta es la oportunidad perfecta para una persona...

  • Early Career Advanced Services Engineer

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Job SummaryOracle is seeking an Early Career Advanced Services Engineer to join our Customer Success Services team. As an Advanced Services Engineer, you will play a critical role in helping our customers maximize the value of their Oracle solutions.Key ResponsibilitiesCollaborate with customers to understand their business requirements and map them to...

  • Client Services Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

    Position Overview About Dialectica Dialectica is a leading B2B information services firm dedicated to providing top-tier business professionals with real-time insights and information from industry experts across diverse markets and sectors. Our mission is to create the most reliable and innovative knowledge-sharing platform globally, ensuring...

  • Client Services Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

    Position Overview About Dialectica Dialectica is a leading B2B information services firm dedicated to empowering top business professionals worldwide by facilitating access to real-time insights from industry experts across diverse markets and sectors. Our mission is to achieve exceptional customer recognition through the development of the most...

  • Client Solutions Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia TikTok A tiempo completo

    About the RoleThe Client Solutions Manager will play a key role in driving revenue growth and client satisfaction for TikTok's Global Business Solutions team. This individual will be responsible for managing and growing post-sale client relationships, providing expert consultative services, and developing custom solutions to meet client business needs.Key...

  • Order to Cash Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Michael Page Colombia A tiempo completo

    About Our ClientOur client is a leading financial services company.Job SummaryThe Order to Cash Specialist will be responsible for managing the entire order-to-cash process, from order capture to cash receipt. This includes:Capturing and registering incoming orders and managing the order process.Handling all customer inquiries and requests in a timely and...

  • Experto en Experiencia del Cliente

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mercado Libre A tiempo completo

    En Mercado Libre, estamos comprometidos con la democratización del comercio y los servicios financieros, transformando la vida de las personas en América Latina. Únete a esta misión. En el área de Experiencia del Cliente, generamos confianza en nuestros usuarios al ofrecer experiencias excepcionales. Nos conectamos emocionalmente en cada interacción,...

  • Experto en Experiencia del Cliente

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mercado Libre A tiempo completo

    En Mercado Libre, nuestra misión es democratizar el comercio y los servicios financieros para transformar la vida de las personas en América Latina. Únete a este propósito. En el área de Experiencia del Cliente, nos dedicamos a generar confianza en nuestros usuarios mediante la creación de experiencias excepcionales. Conectamos emocionalmente en cada...

  • Experto en Experiencia del Cliente

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mercado Libre A tiempo completo

    En Mercado Libre, nuestra misión es democratizar el comercio y los servicios financieros para transformar la vida de las personas en América Latina. Únete a este propósito. En el área de Experiencia del Cliente, buscamos generar confianza en nuestros usuarios mediante la creación de experiencias excepcionales. Nos conectamos emocionalmente en cada...

  • Client Care Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia VISA A tiempo completo

    Job SummaryThe Client Care Consultant serves as a functional/technical expert, working independently with guidance only in complex and unconventional situations. This role is responsible for providing operational assistance to Clients and their lines of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities...

  • Senior Database Administrator

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Job Summary: As a member of the Support organization at Oracle, your primary focus is to deliver exceptional post-sales support and solutions to our customer base while serving as a dedicated advocate for customer needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via electronic means, providing timely and effective...

  • Junior Advanced Services Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Early Career Opportunity Join us as a Junior Advanced Services Engineer (ASE) As a Junior Advanced Services Engineer, you will play a crucial role in assisting our clients in making informed choices regarding the implementation, management, and utilization of Oracle technologies. As part of the Oracle Customer Success Services team, you will join a...

  • Junior Advanced Services Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Early Career Join us as a Junior Advanced Services Engineer (ASE) Step into the role of an Advanced Services Engineer and assist our clients in making informed choices regarding the deployment, management, and utilization of Oracle technologies. As a vital member of the Oracle Customer Success Services team, you will engage with a global network of...

  • Azure DevOps Engineer

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    Azure DevOps Engineer - Cloud ExpertAt Capgemini, we're seeking a highly skilled Azure DevOps Engineer to join our team. As a Cloud Expert, you'll play a crucial role in shaping the future of our cloud infrastructure.About the RoleDesign and implement efficient Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps, ensuring...

  • Principal Consultant, Sustainability Expert

    hace 2 días

    Bogotá, Bogotá D.E., Colombia ERM A tiempo completo

    About ERM's Corporate Sustainability & Climate Change Service AreaERM helps its clients tackle the challenge of the low carbon energy transition at local, regional, and global levels, through tailored solutions that leverage a wide range of business and technical consulting capabilities. By combining proven processes and systems with advanced technology and...

  • Enterprise Sales Specialist, Databases, AWS Sales

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Cloud Database Sales Expert to join our team at Amazon Web Services Colombia S.A.S. - E40. As a Cloud Database Sales Expert, you will be responsible for driving revenue and increasing market share in a defined geography, meeting or exceeding revenue targets, and developing and executing a...

  • Asesor de Servicio al Cliente Multilingüe

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Hillside Shared Services Colombia A tiempo completo

    Descripción del Puesto:Buscamos un Asesor de Servicio al Cliente con habilidades multilingües para unirse a nuestro equipo en Hillside Shared Services Colombia.**Responsabilidades del Puesto:**Brindar soporte a nuestra base de clientes a través de chat en vivo, teléfono y correo electrónico.Comunicarse de manera efectiva con nuestros clientes de habla...

  • Junior Advanced Services Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Early Career Join us as a Junior Advanced Services Engineer (ASE) As an Advanced Services Engineer, you will assist our clients in making informed choices regarding the deployment, management, and utilization of Oracle technologies. Being part of the Oracle Customer Success Services team, you will connect with a global network of specialists,...

  • Junior Advanced Services Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Early Career Join us as a Junior Advanced Services Engineer (ASE) Step into the role of an Advanced Services Engineer and assist our clients in making informed choices regarding the deployment, management, and utilization of Oracle technologies. As a vital member of the Oracle Customer Success Services team, you will join an international network of...