Legal Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
Unlock Client Success with Emapta Latam

Transforming Client Experiences



We are seeking a skilled Legal Support Specialist to join our team at Emapta Latam. As a key member of our intake team, you will be responsible for providing exceptional service to potential new clients, ensuring they feel valued and supported throughout their legal journey.



Key Responsibilities:


  • Engage with potential new clients through inbound and outbound leads, providing essential information about our legal services.
  • Conduct in-depth initial consultations to present and sell our legal services, addressing client concerns and needs.
  • Collect and maintain accurate information about clients and their matters, ensuring our attorneys and staff are well-equipped to address their needs.
  • Maintain contact with clients who do not attend consultations or retain our services, keeping the door open for future engagement.
  • Track and monitor leads, new clients, and referral sources, ensuring our software is up to date and metrics are accurate.
  • Offer constructive feedback and suggestions for process improvements, actively engaging in dialogue with management.
  • Prepare clients for engagement, ensuring final documents are approved and signed by a licensed attorney, in accordance with ethical rules.


Requirements

A Well-Armed Legal Mindset




  • English Level: C1


Preferred Education and Experience:




  • 2-3 years of experience in intake or sales of products or services.
  • 2-3 years of experience in Property Casualty or related legal fields.
  • Education and/or work experience equivalent to a bachelor's degree is preferred.
  • Superior salesmanship and customer service skills.
  • Proficiency in calendar programs, Microsoft Office, and CRM software.
  • General knowledge of the legal industry is preferred.
  • Fluency in English and Spanish is required.


Plus:




  • CRM experience (Plus)
  • Salesforce CRM experience (Big Plus)
  • Civil law knowledge: Personal injury, property damage, immigration, nursing home negligence, health insurance.
  • Legal experience (Big Plus)


Benefits

Your Legal Defense for a Balanced, Fulfilling, and Rewarding Career




  • Five-day work week
  • Work items provided (laptop, mouse, and headset)
  • Indefinite term contract
  • Five additional vacation days (20 in total), with an option to monetize
  • Direct exposure to clients
  • Career growth opportunities
  • Diverse and supportive work environment
  • Prime office locations in Bogotá and Medellin
  • Upskilling opportunities through Emapta Academy
  • Prepaid medical coverage


Your Future Team at Emapta Latam



Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.



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