Retail Healthcare Customer Care Specialist
hace 1 semana
We are seeking a highly skilled and customer-focused Retail Healthcare Customer Care Associate to join our team in Bogota, Colombia. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our US-based customers, addressing their concerns and resolving issues in a timely and professional manner.
Responsibilities- Respond to inbound calls from US customers, addressing their questions and concerns regarding the retail store and/or website.
- Provide customers with verbal and/or written correspondence regarding their feedback or concerns, making them feel heard and understood with acknowledgement and resolution.
- Utilize tools and resources effectively to gain product knowledge and navigate the website when assisting customers.
- Empathize and resolve concerns to simplify the customer's retail experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
- 18+ years old and high school graduate.
- 6+ months of BPO call center experience (phone call management required).
- Advanced English-speaking and written communication.
- Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week).
- Professional positive attitude and courteous telephone etiquette.
- Customer-focused personality.
- High-speed internet of 20 download speed and 3 upload speed.
- Workspace free of noise and distractions.
- Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
- Paid training.
- Comprehensive health insurance package.
- Paid vacation.
- State-of-the-art facilities and great work environment.
- Career growth opportunities.
At Continuum Global Solutions, we are committed to providing our employees with a positive and supportive work environment, where they can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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