Retail Healthcare Customer Care Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Retail Healthcare Customer Care Associate to join our team in Bogota, Colombia. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our US-based customers, addressing their concerns and resolving issues in a timely and professional manner.

Responsibilities
  • Respond to inbound calls from US customers, addressing their questions and concerns regarding the retail store and/or website.
  • Provide customers with verbal and/or written correspondence regarding their feedback or concerns, making them feel heard and understood with acknowledgement and resolution.
  • Utilize tools and resources effectively to gain product knowledge and navigate the website when assisting customers.
  • Empathize and resolve concerns to simplify the customer's retail experience.
  • Navigate through multiple computer applications with speed and accuracy.
  • Adapt to learn new call types when business needs change and flex support in those areas.
Requirements
  • 18+ years old and high school graduate.
  • 6+ months of BPO call center experience (phone call management required).
  • Advanced English-speaking and written communication.
  • Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week).
  • Professional positive attitude and courteous telephone etiquette.
  • Customer-focused personality.
  • High-speed internet of 20 download speed and 3 upload speed.
  • Workspace free of noise and distractions.
Benefits & Perks
  • Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
  • Paid training.
  • Comprehensive health insurance package.
  • Paid vacation.
  • State-of-the-art facilities and great work environment.
  • Career growth opportunities.

At Continuum Global Solutions, we are committed to providing our employees with a positive and supportive work environment, where they can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Retail Healthcare Customer Care Associate to join our team in Bogota, Colombia. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our US-based customers, addressing their concerns and resolving issues in a timely and professional...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Healthcare Customer Care Associate to join our team in Bogota, Colombia. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries and concerns, and ensuring a positive experience.ResponsibilitiesRespond...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Continuum Global Solutions. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all interactions.Key...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    **Job Summary**Continuum Global Solutions is seeking a highly skilled and customer-focused Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and resolving issues in a timely and...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    About the RoleApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to join our team in Bogota, Colombia. As a key member of our healthcare team, you will be responsible for coordinating patient care services, ensuring seamless communication between patients, caregivers, and healthcare providers.Key ResponsibilitiesLead Patient Coordination:...

  • Patient Care Coordinator

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Apolloxcm A tiempo completo

    About UsApollo XCM is a leading healthcare services company that specializes in streamlining and scaling medical practices and facilities.Job DescriptionWe are seeking a highly skilled Patient Care Coordinator to join our team in Bogota, Colombia. This is an on-site position that requires fluency in English.The Patient Care Coordinator will serve as a leader...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    About the RoleApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to join our team in Bogota, Colombia. As a key member of our healthcare coordination team, you will play a vital role in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    Job Title: Patient Care CoordinatorApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our healthcare coordination team, you will play a vital role in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Healthcare Intake AgentJob Summary: We are seeking a highly skilled and detail-oriented Healthcare Intake Agent to join our team at BruntWork. As a key member of our operations team, you will be responsible for managing patient communications, handling administrative tasks, and ensuring seamless communication between patients, families, and...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    About the RoleApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to lead our patient care coordination efforts in Bogota, Colombia. As a key member of our team, you will be responsible for ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare...


  • Bogotá, Bogotá D.E., Colombia Edgewell Personal Care A tiempo completo

    Join Our Team as an Ecommerce and Category Management Specialist At Edgewell Personal Care, we value ambition and purpose in your career journey. If you are looking for a role that challenges you and allows you to showcase your unique talents, our Ecommerce and Category Management position could be the perfect fit. Your Role and Responsibilities As a key...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    Job OverviewApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to lead our team in Bogota, Colombia. This is an on-site position that requires strong communication and interpersonal skills.Key ResponsibilitiesLead Patient Coordination: Serve as the primary point of contact for patients, providing empathetic and efficient support. Address...


  • Bogotá, Bogotá D.E., Colombia Janie Health A tiempo completo

    About Janie HealthJanie Health is a leading healthcare services company that provides innovative staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States.We specialize in a wide range of medical specialties and are committed to delivering exceptional patient care.Our MissionOur...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    About the RoleApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to join our team in Bogota, Colombia. As a key member of our healthcare team, you will play a vital role in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare providers.Key...


  • Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    Job Title: Patient Care CoordinatorApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for coordinating patient care and ensuring seamless communication between patients, caregivers, and healthcare providers.Key Responsibilities:Lead Patient Coordination: Serve...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Healthcare Intake AgentThis is a remote position that offers a unique blend of customer service, healthcare administration, and technology use.Job SummaryWe are seeking a skilled Healthcare Intake Agent to join our team at BruntWork. As a key member of our operations team, you will be responsible for managing patient communications, handling...


  • Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via phone,...

  • Patient Care Coordinator

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    Job OverviewApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to lead our patient care coordination efforts in Bogota, Colombia. This role requires a strong leader who can oversee treatment plans, facilitate communication between patients, caregivers, and healthcare providers, and ensure exceptional patient care.Key ResponsibilitiesLead...

  • Patient Care Coordinator

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo

    Job OverviewApollo XCM LLC is seeking a highly skilled Patient Care Coordinator to lead our patient care coordination efforts. This role is critical in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare providers.Key ResponsibilitiesLead Patient Coordination:...


  • Bogotá, Bogotá D.E., Colombia Healthatom A tiempo completo

    Join Healthatom and Revolutionize HealthcareAt Healthatom, we're transforming the healthcare industry by harnessing the power of technology. Our mission is to create solutions that simplify the daily operations of hundreds of clinics, consultations, and medical centers.Our PurposeWe share a common purpose at Healthatom: to improve the quality and...