Retail Healthcare Customer Care Representative

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo
Responsibilities

As a Retail Healthcare Customer Care Associate, you will be responsible for providing exceptional customer service to US customers through inbound calls, addressing their questions and concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Answer inbound calls from US customers and address their questions and concerns regarding the retail store and/or website.
  • Provide customers with verbal and written correspondence regarding their feedback or concerns, making them feel heard and understood with acknowledgement and resolution.
  • Utilize tools and resources effectively to gain product knowledge and navigate the website when assisting customers.
  • Empathize and resolve concerns to simplify the customer's retail experience.
  • Navigate through multiple computer applications with speed and accuracy.
  • Adapt to learn new call types when business needs change and flex support in those areas.
Additional Requirements

To be successful in this role, you will need to meet the following requirements:

  • 18+ years old and high school graduate.
  • 6+ months of BPO call center experience (phone call management required).
  • Advanced English-speaking and written communication skills.
  • Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week).
  • Professional positive attitude and courteous telephone etiquette.
  • Customer-focused personality.
  • High-speed internet of 20 download speed and 3 upload speed.
  • Workspace free of noise and distractions.
Benefits & Perks

We offer a comprehensive benefits package, including:

  • Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators.
  • Paid training.
  • Comprehensive health insurance package.
  • Paid vacation.
  • State-of-the-art facilities and great work environment.
  • Career growth opportunities.


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