Luxury Concierge Experience Manager

hace 5 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
Job Overview

Ingepsy is seeking a highly skilled Luxury Concierge Experience Manager to join our team. This is a hybrid position that requires alternating between remote and office work. Employees in this role are expected to work from the office 2-3 days a week, with a general guideline of being in the office 50% or more of the time based on business needs.

About You

We are looking for an experienced professional with a passion for delivering exceptional customer experiences. As a Luxury Concierge Experience Manager, you will be responsible for creating bespoke experiences for affluent and UHNW customers. Your expertise in product management, customer experience, and lifestyle/luxury roles will enable you to develop and execute innovative programs that exceed our clients' expectations.

Responsibilities
  1. Develop and Execute Luxury Programs: Create and manage bespoke dining programs, limited-access events, and unique opportunities tailored to affluent and UHNW customer needs.
  2. Vendor Relationship Management: Collaborate with internal teams to integrate lifestyle and concierge services into Ingepsy's broader product portfolio. Develop and execute strategies for delivering exceptional service delivery, ensuring compliance with agreed KPIs and maintaining the highest service standards.
  3. Market Insights and Innovation: Identify market trends and customer insights to continuously innovate and enhance the value proposition for affluent clients.
  4. Event Design and Execution: Work with Visa's Marketing and Sponsorship teams to design and execute unique events, such as backstage access, private meet-and-greets, and personalized activations tied to sponsorships (e.g., sports, entertainment, fashion).
Requirements
  • 8+ Years of Relevant Experience: A Bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
  • Business Acumen: Proven track record in creating bespoke experiences and managing vendor relationships, including contract negotiations and performance oversight.
  • Language Skills: Fluency in English and Spanish; Portuguese is a plus.
Salary Range

$140,000 - $160,000 per year, depending on location and experience.

Please note that this salary range is an estimate and may vary based on individual circumstances.



  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    Job Title: Luxury Experience Manager for High Net Worth Clients About INGEPSY:We are a global leader in the financial technology industry, dedicated to providing innovative solutions for individuals and businesses. Salary Range: $150,000 - $200,000 per year Job Description:As a Luxury Experience Manager for High Net Worth Clients, you will be responsible...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job OverviewWe're a fast-growing international travel-tech company, and we're looking for a Travel Experience Concierge to help us deliver exceptional customer experiences. Our ideal candidate is passionate about travel, technology, and providing top-notch support.About the RoleIn this role, you'll rapidly resolve client issues, advise clients on bookings...


  • Bogotá, Bogotá D.E., Colombia Ultimate Jet Vacations A tiempo completo

    This is a remote position, and we welcome applications from Latin American candidates.We are seeking an experienced Travel Coordinator to join our team at Ultimate Jet Vacations. As a key member of our support team, you will play a crucial role in ensuring the accuracy of vendor payments and providing exceptional support to our clients, making their travel...


  • Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    **About Four Seasons Hotels Ltd.**We are a collective of individuals who strive for excellence and provide exceptional service to our guests, residents, and partners. Our team members around the world create unforgettable experiences through a commitment to luxury with genuine heart.**Job Summary**We seek a Customer Experience Manager who shares our passion...

  • Luxury Security Lead

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    About Four SeasonsFour Seasons Hotels Ltd is a leading luxury hospitality company that provides exceptional guest experiences. Our commitment to luxury with genuine heart has made us a top choice for travelers worldwide.Job OverviewWe are seeking a highly skilled Luxury Security Lead to join our team in Bogotá, Colombia. This role will be responsible for...


  • Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:We are a luxury hospitality company that is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to excellence and genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to...


  • Bogotá, Bogotá D.E., Colombia Accor Hotels A tiempo completo

    Company OverviewAccor Hotels is a world-renowned hospitality leader, offering a unique work environment that fosters growth and innovation. Our company values diversity and inclusion, striving to attract, recruit, and promote talented individuals from diverse backgrounds.SalaryWe offer a competitive compensation package, including a salary of approximately...


  • Bogotá, Bogotá D.E., Colombia OneSpaWorld LLC A tiempo completo

    **About the Position**We are seeking a highly skilled and experienced Spa Physician to join our team on board a luxury cruise ship. The successful candidate will be responsible for administering cosmetic medical procedures to guests, ensuring their safety and satisfaction.ResponsibilitiesAdminister cosmetic medical procedures to guests, adhering to strict...


  • Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsWe are a collective of individuals who strive for excellence, delivering exceptional guest experiences through our commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the...


  • Bogotá, Bogotá D.E., Colombia Ultimate Jet Vacations A tiempo completo

    About Ultimate Jet VacationsWe are a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally.Our mission is to provide seamless IT support to ensure smooth operations for our users.


  • Bogotá, Bogotá D.E., Colombia OneSpaWorld A tiempo completo

    Job DescriptionThis is an exciting opportunity to work as a Nurse Ambassador for OneSpaWorld, a leading provider of luxury spa experiences. Our team members are passionate about delivering exceptional service and ensuring that our guests have a memorable experience.About the RoleWe are seeking a highly skilled and experienced Nurse to join our team. As a...

  • Luxury Lifestyle Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Nomad Capitalist A tiempo completo

    Nomad Capitalist - A Leading Brand for Global Citizens">We are seeking an exceptional Business Manager and Executive Assistant to the founder, responsible for overseeing all aspects of his life and professional business ventures. This is a senior-level position requiring experience in high-stakes negotiations with banks, service providers, and vendors, as...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Anthology Inc.As a key member of our Customer Services team, you will be responsible for delivering exceptional customer support, project management, communication, and documentation to our elite customers.


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job OverviewWe are seeking a highly skilled Logistics Experience Manager to join our team at Maersk. As a key member of our logistics team, you will be responsible for coordinating and executing international shipments while ensuring high-quality customer service.Key ResponsibilitiesCoordinate and execute international shipments, including booking, shipment...


  • Bogotá, Bogotá D.E., Colombia Ultimate Jet Vacation A tiempo completo

    **Job Overview**We are seeking a detail-oriented and organized Luxury Travel Operations Coordinator to join our team at Ultimate Jet Vacation. As a key member of our operations team, you will be responsible for ensuring the seamless operation of our reservation system and online booking engine.**Key Responsibilities:**Serve as the primary contact for...


  • Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: At Four Seasons Hotels and Resorts, we're driven by a passion for delivering exceptional guest experiences. Our commitment to luxury with genuine heart is rooted in our people-first approach. We believe that the best way to enable our teams to deliver these exceptional experiences is through a world-class employee experience and company...


  • Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completo

    Zensar, a leading global technology services company, is seeking a highly skilled Senior Customer Experience Manager to lead its customer service team in Bogota, Colombia. This full-time position offers an excellent salary and benefits package, with opportunities for growth and development. The ideal candidate will have advanced English language skills and...


  • Bogotá, Bogotá D.E., Colombia Jujur A tiempo completo

    We are seeking a skilled Multimedia Experience Manager to join our team in Bogota, Colombia. This full-time position comes with an excellent remuneration package based on experience, skills, and performance.About JujurJujur is committed to delivering honest and personal recruitment solutions. Our team takes the time to understand clients' needs, setting...


  • Bogotá, Bogotá D.E., Colombia Four Seasons A tiempo completo

    About Four Seasons: We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our team members around the world create amazing moments for others by prioritizing a world-class employee experience and company culture. At Four Seasons, we believe...


  • Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

    About the RoleWe are seeking a skilled Service Delivery Manager to join our team in Bogotá, Colombia. As a key member of our customer experience team, you will be responsible for leading a team of professionals to deliver exceptional customer experiences.ResponsibilitiesLead and manage a team of customer experience professionals to achieve business...