Luxury Concierge Experience Manager
hace 5 días
Ingepsy is seeking a highly skilled Luxury Concierge Experience Manager to join our team. This is a hybrid position that requires alternating between remote and office work. Employees in this role are expected to work from the office 2-3 days a week, with a general guideline of being in the office 50% or more of the time based on business needs.
About YouWe are looking for an experienced professional with a passion for delivering exceptional customer experiences. As a Luxury Concierge Experience Manager, you will be responsible for creating bespoke experiences for affluent and UHNW customers. Your expertise in product management, customer experience, and lifestyle/luxury roles will enable you to develop and execute innovative programs that exceed our clients' expectations.
Responsibilities- Develop and Execute Luxury Programs: Create and manage bespoke dining programs, limited-access events, and unique opportunities tailored to affluent and UHNW customer needs.
- Vendor Relationship Management: Collaborate with internal teams to integrate lifestyle and concierge services into Ingepsy's broader product portfolio. Develop and execute strategies for delivering exceptional service delivery, ensuring compliance with agreed KPIs and maintaining the highest service standards.
- Market Insights and Innovation: Identify market trends and customer insights to continuously innovate and enhance the value proposition for affluent clients.
- Event Design and Execution: Work with Visa's Marketing and Sponsorship teams to design and execute unique events, such as backstage access, private meet-and-greets, and personalized activations tied to sponsorships (e.g., sports, entertainment, fashion).
- 8+ Years of Relevant Experience: A Bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
- Business Acumen: Proven track record in creating bespoke experiences and managing vendor relationships, including contract negotiations and performance oversight.
- Language Skills: Fluency in English and Spanish; Portuguese is a plus.
$140,000 - $160,000 per year, depending on location and experience.
Please note that this salary range is an estimate and may vary based on individual circumstances.
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