Guest Experience Lead
hace 7 días
About Four Seasons:
We are a luxury hospitality company that is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to excellence and genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
About the Location:
Our hotel in Bogotá, Colombia offers a unique experience that combines modern luxury with the energy and creativity of the city. Located in the Zona Rosa area, we are just steps away from the best shopping, nightlife, and cafés. Our hotel features contemporary elegance throughout, from the spacious suites to the perfectly poured Colombian espresso.
About the Job:
We are looking for a Guest Experience Lead who shares our passion for excellence and can infuse enthusiasm into everything they do. This role has the opportunity to shape our guest experience by providing knowledge and exceptional service in support of our Reservations team. The Guest Experience Lead reports directly to the Reservations Manager.
Responsibilities:
- Oversee department operations and ensure daily tasks are completed
- Work closely with the Sales Department to manage reservations, availability, rates, and policies
- Control, review, and analyze room inventory to maximize revenue
- Manage overbookings
- Supervise the intake of reservations, ensuring accurate information is entered
- Ensure guest satisfaction as the Guest Experience Lead
- Handle complaints
- Create, configure, and update rates on the system
- Assist in creating reports and documentation
- Communicate with team members to ensure the highest level of personalized service
- Contribute to our positive work environment with a friendly and approachable attitude
Preferred Qualifications and Skills:
- Experience with Opera
- Supervisory experience
- Availability for various shifts
- Professionals in hospitality or related fields
- Advanced English language skills
Salary: $45,000 - $60,000 per year, depending on experience
-
Guest Experience Supervisor
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Four Seasons Hotels And Resorts A tiempo completoJob Title: Guest Experience SupervisorAbout the Role:We are seeking a skilled Guest Experience Supervisor to join our team at Four Seasons Hotel Bogotá. As a key member of our Reservations team, you will play a vital role in shaping our guests' experiences.Responsibilities:Supervise department operations and daily task complianceWork closely with the Sales...
-
Experienced Guest Experience Supervisor
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completoAbout the RoleFour Seasons Hotels and Resorts is seeking a highly skilled Guest Experience Supervisor to join our team at Four Seasons Hotel Bogotá. This is an exciting opportunity to shape the guest experience by providing exceptional service and support to our Reservations team.Key ResponsibilitiesSupervise department operations and ensure daily task...
-
Guest Environment Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Marriott International A tiempo completoPOSITION SUMMARYAt Marriott International, we're looking for talented individuals to join our team as Guest Environment Experts. These skilled professionals are responsible for maintaining the appearance and cleanliness of our hotel, ensuring that every guest has a memorable and unique experience. They are empowered to move about their space and take...
-
Hospitality Team Lead for Selina Colombia
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Selina A tiempo completoAbout SelinaSelina is a hospitality brand that inspires authentic and meaningful connections through a unique blend of community-driven experiences and sustainable practices. Our mission is to create a global network of like-minded travelers and locals who share a passion for exploring the world and making a positive impact.Job DescriptionWe are seeking a...
-
Digital Experience Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completoDigital Experience LeadWe are seeking a seasoned Digital Experience Lead to join our team at Kimberly-Clark. As a key member of our Digital Experience team, you will be responsible for driving innovation and excellence in digital experiences across all touchpoints.About the RolePartner with cross-functional teams to identify and prioritize digital...
-
Digital Experience Lead
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Experience Lead to join our team at Kimberly-Clark. As a key member of our digital experience team, you will be responsible for leading the development and implementation of innovative digital experiences that drive business growth and customer engagement.Key ResponsibilitiesPartner with cross-functional...
-
Luxury Front Desk Supervisor Lead
hace 7 días
Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsWe are a collective of individuals who strive for excellence, delivering exceptional guest experiences through our commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the...
-
Hotel Front Office Supervisor
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Marriott Hotels Resorts A tiempo completoHotel Front Office Supervisor Job SummaryWe are seeking a seasoned Hotel Front Office Supervisor to join our dynamic team at Marriott Hotels Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and driving revenue growth through Rooms...
-
Lead UX/UI Designer
hace 2 días
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoSagan is seeking a highly skilled and experienced Sr Lead UX UI Designer to guide our design team and oversee the development of engaging user interfaces and seamless user experiences.**Job Overview**We are looking for a strategic thinker with a passion for design excellence and a proven track record in leading design projects from conception to...
-
Hospitality Team Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Marriott International A tiempo completoJob SummaryThis position oversees the front-of-house operations, ensuring exceptional guest experiences and fostering a positive work environment.
-
Customer Experience Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Emapta A tiempo completoTransforming Hospitality through Data-Driven InsightsIn this exciting role as a Customer Experience Manager, you will be instrumental in shaping the future of hospitality by analyzing data and optimizing guest experiences.As a key member of our team, you will work closely with the Sales and Property teams to ensure seamless interactions between clients and...
-
Four Seasons Food and Beverage Team Member
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Four Seasons Hotels And Resorts A tiempo completoAt Four Seasons Hotels and Resorts, we are committed to delivering exceptional guest experiences through a world-class employee experience and company culture. We are currently seeking a Food and Beverage Team Member who shares our passion for excellence and is enthusiastic about delivering outstanding service to our guests. As a key member of our team, you...
-
Luxury Hospitality Operations Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Michael Page Colombia A tiempo completoA leading hospitality company in Colombia is seeking a seasoned executive to lead its global guest operations.About the CompanyOur client is a pioneering hospitality company that specializes in alternative rentals. With a strong presence in the luxury hospitality sector, they are committed to delivering exceptional experiences to their guests.Job...
-
Digital Solutions Lead
hace 7 días
Bogotá, Bogotá D.E., Colombia Publicis Sapient A tiempo completoJob SummaryWe are seeking an experienced Digital Solutions Lead to join our team at Publicis Sapient. As a key member of our organization, you will be responsible for leading the development and implementation of Adobe Journey Optimizer (AJO) solutions.The successful candidate will have a strong understanding of AJO and other Adobe Experience Cloud products,...
-
DevOps Lead
hace 1 mes
Bogotá, Bogotá D.E., Colombia Loka® Inc A tiempo completoDevOps LeadLoka is a modern tech company that empowers meaningful projects across various industries. Our teams have made significant contributions to AI reading tutors, food waste reduction, and cancer treatment, all while enjoying a flexible work environment. We're seeking a DevOps Lead to deploy, secure, and maintain robust applications in production...
-
Lead Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoAbout SaganSagan is a membership-based platform connecting international talent with US-based businesses. We bridge the gap between global talent and American companies, providing a world of career possibilities.Job Title: Lead Manager / Follow-Up SpecialistWe are looking for a detail-oriented and organized Lead Manager / Follow-Up Specialist to manage lead...
-
Restaurant Team Lead
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Hilton Worldwide, Inc. A tiempo completoJob SummaryAs a Restaurant Captain at Hilton, you will be responsible for the organization and coordination of the team, ensuring the delivery of exceptional guest experiences while supporting the team and maintaining compliance with health and safety requirements.Key ResponsibilitiesDistribute tasks and tables to team membersCoordinate the work of all team...
-
Lead Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob Title: Lead Manager / Follow-Up SpecialistLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 10:00 AM to 6:00 PM (EST)Job Overview:We are seeking a detail-oriented and organized Lead Manager / Follow-Up Specialist to manage lead follow-up and organization within the CRM system. This role is responsible for...
-
Senior Dining Experience Coordinator
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Mina Group A tiempo completoRooftop Kitchen at City Ridge is a premier culinary destination offering an exceptional dining experience with a focus on artisanal pizzas and gourmet burgers.Perched atop the vibrant streets of Northwest DC, this inviting culinary haven boasts panoramic views of the city skyline, creating a unique ambiance that sets it apart from other dining...
-
Dining Experience Host
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Al Ghalia Wll A tiempo completoAre you a friendly and energetic individual with a passion for delivering exceptional customer service? Al Ghalia Wll is seeking a talented Waiter/Waitress to join our team and make every guest feel welcome.Job OverviewWe are looking for a skilled Waiter/Waitress to provide top-notch service to our customers in a fast-paced and dynamic environment. As a key...