Guest Experience Lead

hace 7 días


Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

We are a luxury hospitality company that is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to excellence and genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

About the Location:

Our hotel in Bogotá, Colombia offers a unique experience that combines modern luxury with the energy and creativity of the city. Located in the Zona Rosa area, we are just steps away from the best shopping, nightlife, and cafés. Our hotel features contemporary elegance throughout, from the spacious suites to the perfectly poured Colombian espresso.

About the Job:

We are looking for a Guest Experience Lead who shares our passion for excellence and can infuse enthusiasm into everything they do. This role has the opportunity to shape our guest experience by providing knowledge and exceptional service in support of our Reservations team. The Guest Experience Lead reports directly to the Reservations Manager.

Responsibilities:

  • Oversee department operations and ensure daily tasks are completed
  • Work closely with the Sales Department to manage reservations, availability, rates, and policies
  • Control, review, and analyze room inventory to maximize revenue
  • Manage overbookings
  • Supervise the intake of reservations, ensuring accurate information is entered
  • Ensure guest satisfaction as the Guest Experience Lead
  • Handle complaints
  • Create, configure, and update rates on the system
  • Assist in creating reports and documentation
  • Communicate with team members to ensure the highest level of personalized service
  • Contribute to our positive work environment with a friendly and approachable attitude

Preferred Qualifications and Skills:

  • Experience with Opera
  • Supervisory experience
  • Availability for various shifts
  • Professionals in hospitality or related fields
  • Advanced English language skills

Salary: $45,000 - $60,000 per year, depending on experience



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