Destination Experience Manager
hace 3 semanas
This is a remote position, and we welcome applications from Latin American candidates.
We are seeking an experienced Travel Coordinator to join our team at Ultimate Jet Vacations. As a key member of our support team, you will play a crucial role in ensuring the accuracy of vendor payments and providing exceptional support to our clients, making their travel experiences seamless and memorable.
About UsAt Ultimate Jet Vacations, we enhance the experience of booking travel for our clients. We are a leading luxury B2B travel distribution network of five-star curated experiences, focusing on creating deep and lasting relationships with our clients and partners while delivering service level excellence.
We offer a curated collection of the most sought-after hotels and resorts worldwide, along with a best-in-class reservation and concierge team committed to delivering an extraordinary booking experience that stands out in the B2B travel landscape.
Responsibilities- Service: Assist the Advisor Support team by accurately and quickly servicing client questions and arranging services for travelers (spa accommodations, restaurant reservations, private transfers, etc.).
- Vendors: Oversee communication with our Destination Management Companies and partners to verify availability, coordinate trip logistics, and confirm services with precision.
- Team: Partner closely with our Advisor Support and Reservations team to provide support that allows a more dedicated & personalized approach with clients, contributing to an overall 5-star trip experience.
- Quality Assurance: Meticulously check confirmed bookings and services for accuracy, reporting any discrepancies to the team to ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience.
- Data Reconciliation: Reconcile CRM and Accounting System data, meticulously gathering invoices and conducting quality control checks to ensure alignment and accuracy.
We require expertise in destinations to contribute to the overall team ambiance and client experience. The ideal candidate should have:
- Written and verbal professional communication in English.
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
- 2+ years of experience in the hotel industry or a related job.
- A working knowledge of Google and reservation management systems.
The estimated salary for this position is $60,000 per year, reflecting the importance of your role in delivering exceptional experiences for our clients.
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