Senior BPO Operations Manager
hace 1 mes
We are seeking a Senior BPO Operations Manager to join our team. As a key member of our leadership team, you will be responsible for providing mentorship, guidance, and career development to members of your team.
About TaskUs S.A. De C.V.TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
Responsibilities- Provide mentorship, guidance, and career development to members of your team.
- Implement escalation channels in accordance with mutually agreed-upon procedures.
- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Bilingual in English & Spanish with a minimum B2 proficiency in English.
- 2 years of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
The estimated salary for this position is $45,000 - $65,000 per year, depending on location and experience. In addition to competitive pay, we offer a range of benefits, including health insurance, retirement savings, and opportunities for professional growth and development.
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