BPO Team Manager Position in Colombia

hace 3 días


Cali, Valle del Cauca, Colombia TaskUs S.A. de C.V. A tiempo completo

TaskUs S.A. de C.V. offers a unique opportunity for experienced professionals to lead our high-performing teams in Cali, Valle del Cauca, Colombia. As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures and lead the team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

About the Role

This position requires a bilingual individual with a minimum B2 proficiency in English and Spanish. The ideal candidate should have 2 years of prior relevant people management experience in the BPO or call center industry. A strategic thinker with strong analytical and creative problem-solving skills is essential for this role. Experience providing constructive criticism and implementing corrective action plans is also necessary. Additionally, a high-level understanding of customer confidentiality standards and a passion for developing teammates are required.

Key Responsibilities
  • Provide mentorship, guidance, and career development to team members
  • Implement escalation channels in accordance with mutually agreed-upon procedures
  • Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
Requirements
  • Bilingual in English & Spanish with a minimum B2 proficiency in English
  • 2 years of prior relevant people management experience in the BPO or call center industry
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Experience providing constructive criticism and implementing corrective action plans
  • High-level understanding of customer confidentiality standards
Benefits

As a member of our team, you can expect:

  • A competitive salary of approximately $45,000 - $60,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A comprehensive benefits package
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