BPO Team Manager Position in Colombia
hace 3 días
TaskUs S.A. de C.V. offers a unique opportunity for experienced professionals to lead our high-performing teams in Cali, Valle del Cauca, Colombia. As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures and lead the team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
About the RoleThis position requires a bilingual individual with a minimum B2 proficiency in English and Spanish. The ideal candidate should have 2 years of prior relevant people management experience in the BPO or call center industry. A strategic thinker with strong analytical and creative problem-solving skills is essential for this role. Experience providing constructive criticism and implementing corrective action plans is also necessary. Additionally, a high-level understanding of customer confidentiality standards and a passion for developing teammates are required.
Key Responsibilities- Provide mentorship, guidance, and career development to team members
- Implement escalation channels in accordance with mutually agreed-upon procedures
- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
- Bilingual in English & Spanish with a minimum B2 proficiency in English
- 2 years of prior relevant people management experience in the BPO or call center industry
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
As a member of our team, you can expect:
- A competitive salary of approximately $45,000 - $60,000 per year, depending on experience
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A comprehensive benefits package
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