Key Account Consultant

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Slang A tiempo completo

About Slang

Slang is a global company revolutionizing language learning with cutting-edge technology and delightful design. We're building a world-class team to make learning a new language as efficient as possible.

Job Description

We're seeking a skilled Key Account Consultant to join our team in Bogotá, Colombia. This person will be responsible for developing long-term customer relationships, increasing renewals and upsells, and expanding Slang implementations.

Responsibilities

  • Support initial implementation and onboarding of new accounts
  • Track adoption and engagement rates of assigned accounts
  • Define a tailored Customer Experience strategy for clients
  • Provide consultancy services on best practices for bilingualism among the workforce
  • Anticipate customers' requirements and work with other teams to resolve issues
  • Help develop new practices and materials to strengthen our Customer Success Program

Requirements

  • Undergraduate studies in Management, Industrial Engineering, or related field
  • 6+ months of relevant experience in commercial areas or customer success implementations
  • Creative thinker and problem solver with excellent communication skills in Spanish and English
  • Ability to build strong relationships with customers and work in a fast-paced environment

What We Offer

We offer the opportunity to be part of a fast-growing international company with a unique approach to language learning. Our team is committed to an inclusive and healthy environment.


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