Key Account Consultant
hace 3 días
Slang is a global company that specializes in language learning technology. We're a well-funded startup spun out from MIT, and we're revolutionizing the way people learn languages with our cutting-edge technology and delightful design.
What We're Working OnWe're building a world-class team to develop a highly adaptive e-learning platform that offers a variety of specialized English courses and proficiency tests for career development in over one hundred fields. Our technology powers a platform that's already created the largest professional English offering in the world, and we're scaling up to release 1,000 more courses over the next three years.
About This RoleWe're seeking a skilled and proactive Key Account Consultant to join our team in Bogotá, Colombia. This person will be responsible for developing long-term customer relationships that increase renewals and upsells to expand Slang implementations and build loyalty among our B2B accounts.
Responsibilities- Support initial implementation, setting up new accounts, and assisting with onboarding.
- Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis.
- Define a tailored Customer Experience that addresses clients' requests and needs with respect to an English Language Teaching (ELT) implementation strategy.
- Demonstrate and explain the software with an eye toward addressing the client's specific needs.
- Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce.
- Anticipate customers' requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them.
- Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.
We offer the unique experience of being part of a fast-moving and quickly-growing international company within the entrepreneurial ecosystems of Boston and MIT. Our team is currently split between the United States and LATAM, and we're recruiting great people in these locations and all around the world.
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