Application Support Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Title: Application Support Analyst

At NielsenIQ, we are seeking a highly skilled Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing dedicated Application Support focus for the Nielsen Label Insight IT Service, its internal applications, and ensuring that users of the proprietary applications can fulfill their duties while adhering to internal departmental processes.

Key Responsibilities:
  • Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region.
  • Escalation point Application Support team for the global offices covering faults, advice, and work requests around the Nielsen Label Insight internal systems.
  • Provide support for international offices after project delivery.
  • Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
  • Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
  • Contribute to documentation for the application support team.
  • Ensure that the business application systems supported by the Application Support Team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
  • Manage application configuration, problem analysis, and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
  • System configuration, scripting, and new user administration as required.
Requirements:
  • Experience in working within a service desk.
  • Experience of supporting proprietary applications within a commercial environment.
  • Analytical, methodical approach to information gathering and fault diagnosis.
  • Good level of face-to-face customer service experience.
  • Good English communication level.
  • Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
  • Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
  • Understanding of XML, JSON (Preferred).
  • Working knowledge of Google applications and tools (Preferred).
  • Working knowledge of Microsoft 365 applications and tools (Preferred).
What We Offer:
  • Flexible working environment.
  • Health insurance.
  • Life assurance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.

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