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Business Systems Analyst
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We are seeking a highly skilled Business Systems Analyst to join our team at ScotiaTech. As a key member of our Incident Management team, you will be responsible for performing root cause analysis, communicating with management, and assisting in the improvement of our technology stacks and related end-to-end processes.
Key Responsibilities- Perform root cause analysis to identify and resolve issues impacting Exception and Cheque Processing.
- Communicate with management and stakeholders to ensure timely resolution of incidents.
- Assist in the improvement of our technology stacks and related end-to-end processes.
- Perform day-to-day support desk duties, including triage support, queue management, and troubleshooting.
- Provide after-hours support on a rotational basis to investigate and resolve complex incidents.
- 3-5 years of technical work experience, with familiarity with Service Now and Incident Management Practices.
- Proven ability to work in high-stress environments with multiple work streams requiring attention within short periods of time.
- Excellent organizational skills and the ability to manage changing priorities.
- Thorough knowledge of Bank processes and Bank's major/key business units.
- Excellent verbal and written English communication skills.
Scotiabank is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. We offer an inclusive, positive work environment and competitive benefits.