Business Systems Analyst

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Job Summary

We are seeking a highly skilled Business Analyst Specialist to join our team at ScotiaTech. As a key member of our team, you will be responsible for performing Incident Management on incidents impacting Exception and Cheque Processing.

Key Responsibilities
  • Perform root cause analysis to identify the underlying causes of incidents and develop recommendations to prevent future occurrences.
  • Communicate effectively with management and stakeholders to ensure timely resolution of incidents.
  • Assist in the development and implementation of process improvements to enhance the stability and reliability of our technology stacks.
  • Provide day-to-day support desk duties, including triage support, queue management, and troubleshooting.
  • Perform health checks and production verification on system changes and application disaster business resumption activities.
  • Assist in the management of incidents, including documentation, closure of logs, and follow-up with affected departments and users.
  • Prepare clear and concise stakeholder incident communication.
  • Monitor issues and inquiries raised through the Service Now platform and ensure all tickets are actioned within set SLAs.
Requirements
  • 3-5 years of technical work experience, with familiarity with Service Now, Incident Management Practices, operating systems, and basic IT knowledge.
  • Proven ability to work in high-stress environments with multiple work streams requiring attention within short periods of time.
  • Excellent organizational skills and the ability to manage changing priorities.
  • Thorough knowledge of Bank processes and business units.
  • Excellent verbal and written English communication skills.
  • Ability to communicate incident status quickly and clearly via email in business-friendly language.
About ScotiaTech

Scotiabank is a global bank with a presence in over 50 countries. ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. We offer an inclusive, positive work environment and competitive benefits.

We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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