Support Specialist and Moderator

hace 5 días


Medellín, Antioquia, Colombia Https:Mipleo.Com.CoSitemap A tiempo completo

Job Title: Participant Support Specialist and Moderator

Job Summary: We are seeking a highly skilled and flexible individual to join our team as a Participant Support Specialist and Moderator. The successful candidate will possess excellent technical skills, strong communication abilities, and a keen eye for detail.

Key Responsibilities:

  • Moderating Support Group sessions, ensuring a smooth and engaging experience for participants.
  • Providing technical and connectivity assistance for participants and the GPS team.
  • Responding to and managing all program-related questions.
  • Monitoring email, voicemail, and text messages from participants.
  • Providing troubleshooting for technical issues and helping diagnose and prioritize problems with technology or process.

Requirements:

  • Proficiency in Google Suite, including spreadsheets, formulas, schedule creation, and other record management functions.
  • Ability to conduct audits for consistency and demonstrate meticulous attention to detail.
  • Experience in data management and entry.
  • Proficiency in Canva to create certificates.
  • Effective communication skills.

Work Environment: This is a full-time position with a flexible schedule, requiring the ability to work 10 am to 8 pm CST.



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