Support Specialist and Moderator
hace 5 días
Job Title: Participant Support Specialist and Moderator
Job Summary: We are seeking a highly skilled and flexible individual to join our team as a Participant Support Specialist and Moderator. The successful candidate will possess excellent technical skills, strong communication abilities, and a keen eye for detail.
Key Responsibilities:
- Moderating Support Group sessions, ensuring a smooth and engaging experience for participants.
- Providing technical and connectivity assistance for participants and the GPS team.
- Responding to and managing all program-related questions.
- Monitoring email, voicemail, and text messages from participants.
- Providing troubleshooting for technical issues and helping diagnose and prioritize problems with technology or process.
Requirements:
- Proficiency in Google Suite, including spreadsheets, formulas, schedule creation, and other record management functions.
- Ability to conduct audits for consistency and demonstrate meticulous attention to detail.
- Experience in data management and entry.
- Proficiency in Canva to create certificates.
- Effective communication skills.
Work Environment: This is a full-time position with a flexible schedule, requiring the ability to work 10 am to 8 pm CST.
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