Technical Support Specialist

hace 2 días

Bogotá, Bogotá D.E., Colombia Insider A tiempo completo

About the Role

We're seeking a highly skilled Technical Support Specialist to join our Partner Success Team at Insider. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences to our partners.

Key Responsibilities

  • Provide timely and effective technical support to our partners, ensuring seamless experiences with our products and services.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and implement process improvements.
  • Develop and maintain strong relationships with our partners, understanding their business needs and providing tailored solutions.
  • Contribute to the development of innovative products and services by gathering feedback from partners and sharing it with the Product team.
  • Meet key performance indicators (KPIs) such as response time and issue resolution lead time.

Requirements

  • Bachelor's degree in Business, Marketing, Engineering, or related field.
  • 1-2 years of experience in technical support, preferably in SaaS or MIS/Software Development teams.
  • Excellent communication skills in writing (English and Spanish).
  • High sense of responsibility and accountability.
  • Ability to provide timely responses and follow up systematically.
  • Natural problem-solving skills with a positive attitude and love for helping others succeed.
  • Good debugging/troubleshooting skills.
  • Knowledge of HTML, CSS, or other programming languages is a plus.

What We Offer

  • Opportunity to work with a leading B2B SaaS company that drives growth for its clients worldwide.
  • Collaborative and dynamic work environment with a diverse and inclusive team.
  • Access to 16,000+ online courses on LinkedIn Learning for professional development.
  • Chance to work on innovative products and services that shape the future of customer experiences.
  • International and diverse work environment with a focus on social responsibility.

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