Hybrid/Entry Level Customer Service Representative
hace 3 semanas
Zensar is seeking an Entry Level Customer Service Representative in Bogota, Colombia. This is open for full-time with excellent benefits and growth opportunities. We will provide all training, and this position will require the employee to be on-site Monday-Friday in Bogota. Please share your resume in English.
What you will be Doing
- Engage with customers, early in lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagement.
- Work within a globally consistent delivery process to provide Licensing, services, and Software onboarding support to customers.
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
- Provide process and offer improvement feedback through provided channels for the benefit of the CX Product Management and CX Success Program Teams.
- Collaborate with peers to share best practices to improve delivery processes and the customer experience.
- Support CXPI “early adopters” by onboarding and walking customers through the Customer portal.
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product-specific ATXs and Accelerators).
- Handover newly onboarded customers to Customer Success team “ready to go”, post activation.
- Understand and connect customer goals to offer functionality to accelerate customer value.
- Ensure all information, fields, and phases within the PAS console are fully documented and updated completely after every internal and customer communication.
Must Have
- Advanced English and Excellent Communication (Verbal and Written)
- 1+ year of excellent customer service representative experience in any field.
- 5 days onsite in Bogota is a MUST .
Nice to Have:
- Cisco Experience – Huge Plus
- Recent University graduate - proficient in English
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