Customer Support Representative

hace 1 semana


Bogotá, Bogotá D.E., Colombia Sur A tiempo completo
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Key Responsibilities
  • Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat
  • Identify customer needs and provide personalized support to ensure a positive experience
  • Analyze and report product malfunctions, and collaborate with the development team to resolve issues
  • Update our internal databases with information about technical issues and customer feedback
  • Monitor customer complaints on social media and provide assistance to resolve concerns
  • Share feature requests and effective workarounds with team members to improve product usability
  • Inform customers about new features and functionalities, and provide training on product updates
  • Follow up with customers to ensure their technical issues are resolved, and gather feedback to improve our services
Requirements
  • Experience as a Customer Support Specialist or similar role, with a proven track record of providing excellent customer service
  • Familiarity with our industry and products, with a strong understanding of customer needs and expectations
  • Experience using help desk software and remote support tools, with a focus on efficiency and effectiveness
  • Understanding of how CRM systems work, and ability to integrate with our existing systems
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Multi-tasking abilities, with a focus on prioritizing tasks and meeting deadlines


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