Customer Support Specialist
hace 1 semana
{"h1": "Customer Support Representative - LATAM", "p": "At Sagan, we're on a mission to bridge the gap between global talent and US-based businesses. As a Customer Support Representative, you'll be the frontline of our customer experience, engaging with clients, addressing inquiries, and resolving issues with a seamless and positive experience throughout the customer journey.", "ul": [{"li": "Customer Interaction: Respond promptly and professionally to customer inquiries via various channels."}, {"li": "Information Management: Provide accurate and helpful information regarding our digital course, processes, and policies."}, {"li": "Onboarding & Troubleshooting: Assist customers with onboarding, troubleshooting, and navigating course content."}, {"li": "Refund Management: Handle and process refund requests efficiently."}, {"li": "Collaboration: Work closely with team members to resolve customer issues and ensure smooth communication."}, {"li": "Feedback Monitoring: Monitor customer feedback and escalate recurring issues or trends to management for further action."}, {"li": "Record Keeping: Maintain detailed records of customer interactions and ensure follow-up when necessary."}, {"li": "Process Improvement: Contribute to the development and improvement of customer service processes and resources."}], "h2": "Qualifications", "ul": [{"li": "Language Skills: Must speak English fluently; excellent communication skills, both written and verbal."}, {"li": "Experience: Previous experience in customer service, preferably in a digital product or eCommerce environment."}, {"li": "Technical Skills: Proficiency in customer service software such as Intercom, Kajabi, Facebook Community, Slack, Gmail, Stripe, Payfunnels."}, {"li": "Attributes: Strong problem-solving skills with a customer-first attitude, high level of empathy, patience, and a positive attitude."}], "h2": "Nice-to-Haves", "ul": [{"li": "Experience with Shopify and comfortable making phone calls for further customer support."}, {"li": "Female candidates are preferred due to the nature of the community being exclusively for women."}], "p": "To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.", "lang_code": "en"}
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Customer Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Sur A tiempo completoCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a...
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Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. As a key member of our Customer Care Center, you will provide functional and technical support to our customers, ensuring they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via phone,...
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Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoCustomer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries via phone, chat, and forums in real-timeCreate and...
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Customer Support Representative
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sur A tiempo completoCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a timely...
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Customer Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Placer A tiempo completoAbout Placer:Placer is a high-growth, big data pre-IPO tech company led by seasoned executives and repeat entrepreneurs who are building the world's first 'Google Analytics for the physical world' platform. The platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...
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Customer Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCustomer Support SpecialistAs a member of the Customer Care Center (CCC), the Product Advocate will provide functional and technical support to customers.The team will require working with applications as well as infrastructure components to undertake analysis, diagnosis, and resolution of end-user incidents.In addition, execute and document tests...
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Customer Support Representative
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Sur A tiempo completoCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Key ResponsibilitiesRespond to customer...
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Customer Support Associate
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo{"title": "Customer Support Specialist", "description": "Job OverviewNuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer experience through phone support in a 24/7 environment.Answer inbound customer service and...
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Customer Support Operations Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Modakmakers A tiempo completoJoin Modakmakers' Customer Success TeamRole OverviewWe are seeking a highly skilled and proactive Customer Support Operations Specialist to join our team at Modakmakers. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers through various channels, including social media and chat.Key...
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Customer Support Associate
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo{"title": "Customer Support Specialist", "description": "Job OverviewNuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer experience through phone support in a 24/7 environment.Answer inbound customer service and...
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Customer Support Agent Operations Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Modakmakers A tiempo completoCustomer Support Agent Operations SpecialistWe are seeking a highly skilled and proactive Customer Support Agent Operations Specialist to join our team at Modakmakers. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers through various channels, including social media and chat.In this role,...
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Customer Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Jobs for Humanity A tiempo completoJob DescriptionAt Oyster, we're seeking a skilled and enthusiastic Customer Support Specialist to join our Pay Support team. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring a seamless and positive experience for our customers worldwide.We're looking for someone who is familiar with pay-related topics,...
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Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English – SpanishJoin TTEC and become a vital part of our mission to enhance customer experiences. As a Bilingual Customer Support Specialist – Spanish-English, you will play a key role in connecting with customers and providing them with exceptional service. What You'll Be DoingAre you passionate about assisting...
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Customer Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Besedo Colombia A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Bogotá, Colombia. As a Customer Support Specialist, you will be responsible for ensuring our clients succeed by maintaining the quality of their content and providing timely responses to tickets.Key Responsibilities:Review and respond to tickets in a timely and...
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Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English-Spanish Elevate your career with TTEC's esteemed employment environment. As a Bilingual Customer Support Specialist – Spanish-English, you will play a crucial role in enhancing customer interactions. Key Responsibilities Are you enthusiastic about technology and assisting others? In this position,...
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Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia CommScope A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CommScope. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with internal engineering teams to resolve customer issues.Key Responsibilities:Provide...
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Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English-Spanish Ignite your career with TTEC's renowned employment experience as a Bilingual Customer Support Specialist – English-Spanish. In this role, you will contribute to enhancing customer interactions while being part of a team that values humanity in business. #experienceTTEC Key Responsibilities ...
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Customer Success Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completoCustomer Success SpecialistAt Iron Mountain, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Success Specialist, you'll play a critical role in building and maintaining strong relationships with our key accounts, driving revenue growth, and ensuring seamless customer service.Key...
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Product Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo{"title": "Product Support Specialist", "content": "At Medtronic, we're committed to delivering innovative medical technology solutions that improve patient outcomes. As a Product Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support and service.A Day in the LifeYou will:Respond to customer product inquiries,...
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Customer Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoCustomer Support Representative I - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)Job Type: Independent ContractorAbout Sagan:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
