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Customer Support Case Matching Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia Zimmer Biomet A tiempo completo
About the Role

Zimmer Biomet is a global medical technology leader, and we're committed to providing mobility and renewed life to people around the world. As a Customer Support Case Matching Clerk, you'll play a vital role in supporting our talented team.

Key Responsibilities
  • Assist customer support representatives in managing and processing cases.
  • Associate incoming images and enter data to cases.
  • Verify data entry and maintain online records and documentation.
  • Problem solve to troubleshoot and follow up on matches or missing images.
  • Prepare documentation supporting the data entry process.
  • Perform general duties and support assigned by customer service representative or management.
Requirements
  • High School Diploma or equivalent.
  • 0-2 years of clerical experience, including typing and data processing.
  • Excellent organizational skills and ability to work under pressure.
  • Excellent oral and written communication skills.
  • Ability to interact well with others and participate in proactive team efforts.
  • Proficient personal computer skills, including electronic mail, record keeping, and routine database activity.
What We Offer

Zimmer Biomet offers a flexible working environment, competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We're committed to creating an environment where every team member feels inspired, invested, cared for, valued, and has a strong sense of belonging.

We're an equal opportunities employer and welcome applications from diverse candidates. Up to 5% travel may be required for this role.