Music Industry Support Specialist
hace 2 semanas
This is a remote position with an estimated salary of $55,000 - $65,000 per year. Schedule: 40 hours per week, Monday to Friday, 9AM to 6PM PST, including 1 hour unpaid break.
Company OverviewStep into the exciting world of music with a pioneering international company that's revolutionizing the industry in Latin and Central America.
Job DescriptionWe're seeking a bilingual Customer Support Representative (Spanish-English) to be the voice of our company in Latin America. This role offers a unique opportunity to blend your passion for music with your customer service expertise, handling inquiries from clients across Latin America, providing both technical and general support.
Responsibilities:
- Provide first-level customer and technical support to clients across the Americas
- Handle customer inquiries via phone, email, and chat in both English and Spanish
- Troubleshoot basic technical issues related to the company's music products or services
- Maintain detailed records of customer interactions and support tickets
- Collaborate with other departments to resolve complex customer issues
Requirements:
- Fluency in both English and Spanish (written and verbal)
- Previous experience in customer support
- Strong problem-solving and communication skills
- Basic technical knowledge, with the ability to quickly learn new systems
- Passion for music and understanding of Latin American music culture
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you're a music enthusiast with a talent for problem-solving and fluency in English and Spanish, this position offers an exciting chance to immerse yourself in the vibrant world of international music business.
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