Hospitality Operations Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Selina A tiempo completo

Overview

Become a vital part of Selina, an innovative hospitality brand that merges work and lifestyle into a remarkable journey.
Embrace the chance to join a community-focused organization dedicated to fostering authentic relationships and celebrating the spirit of exploration.

About Selina
Our vision is to cultivate genuine connections and memorable experiences. Selina encompasses a wide range of sectors including Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Surf, Sales, Marketing, and Technology.

Every challenge at Selina is an opportunity waiting to be seized. Our team is always ready to tackle these challenges and emerge successful. After all, the most fulfilled team member is the one who enjoys the journey.

Position Summary
At Selina, we offer a robust learning and development program that allows you to apply your academic knowledge and refine your skills across various facets of the hospitality sector.

As a Hospitality Operations Specialist, your responsibilities will include:

  • Front Desk Management: Manage front-of-house duties such as greeting and assisting guests to guarantee outstanding customer service.
  • Operational Oversight: Supervise operational activities, manage timelines, facilitate communication between departments, oversee inventory, and efficiently resolve customer issues.
  • Tour and Transportation Coordination: Support Selina Tours operations and work closely with the Explore Tours division.
  • Housekeeping Management: Address guest feedback, report on room conditions, recommend enhancements, uphold cleanliness standards, and implement housekeeping protocols.
  • Reservation Management: Improve customer service, oversee reservations, learn hotel management systems, enhance sales, and develop innovative upselling strategies.

In addition to the invaluable experience at Selina, you will also benefit from:

  • ARL Affiliation
  • Transportation Voucher of 140,000 COP
  • Two meals per day at the location
  • Complimentary accommodation in dorms during your internship
  • Full access to Selina CoWork spaces, cultural events, and wellness programs
  • Birthday leave
  • Discounts on Selina products and services for you, your family, and friends
  • Three complimentary days of accommodation (Dorms) at any Selina location
  • Certificate of completion

To be considered for this role, you should:

  • Be currently enrolled in a university
  • Have proficiency in English and Spanish
  • Be able to provide a university letter confirming the internship duration
  • Be eager to learn, enjoy your work, and embrace a new era in Hospitality.


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