Customer Service Representative for Global Transactions

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Payu A tiempo completo

About PayU, a leading fintech company in high-growth markets worldwide, part of the Prosus group, one of the largest technology investors globally. We redefine online transactions for merchants and millions of consumers by deploying 400+ payment methods and PCI-certified platforms processing 6 million daily payments. Our Customer Service Team seeks individuals to provide direct support through phone, chat, and tickets for all platforms.

About the Role

You will be at the forefront of our customer interactions, handling inquiries and facilitating transactions. Key responsibilities include:

  • Identifying customers' needs, clarifying information, researching issues, and providing solutions/alternatives.
  • Guiding callers through troubleshooting, navigating the company site, or using services.
  • Answering tickets and chats, solving requirements and requests assigned and received.
  • Responding to customer emails, identifying and escalating issues to supervisors.
  • Researching, identifying, and resolving customer complaints using applicable software.
  • Documenting call information according to standard operating procedures.
  • Completing call logs and reports.

To succeed in this role, you should have:

  • Minimum 6-month experience in customer service and customer care.
  • Minimum high school or technical studies (2 semesters) or related careers professional requirements.
  • Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking.
  • Excellent data entry and typing skills.
  • Proficient in relevant computer applications.

We offer a competitive salary of $**45,000 - $60,000 per year**, depending on location and experience. At PayU, we are committed to building a diverse and inclusive workforce. Our environment is safe, transparent, and unbiased, allowing every individual to thrive and succeed.



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