Customer Service Representative
hace 4 semanas
Customer Service Representative
Nuvei is a leading fintech company that accelerates the business of clients around the world. We're looking for a Customer Service Representative to join our team and provide exceptional support to our merchants.
Key Responsibilities:
- Answer inbound customer service and technical support calls from our merchants.
- Utilize documentation and support resources to resolve issues efficiently.
- Exercise professionalism and tact to resolve critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
Qualifications:
- Enjoy working within a team and delivering on accountabilities.
- Value creating high-quality work.
- Execute on well-documented processes and investigate solutions when there is a gap in process documentation.
- Energized by professional skill development and learning opportunities.
- Proud of problem-solving ability.
- High school diploma or equivalent.
- Experience in customer service.
- Fluent in English.
Benefits:
- Medical, Paid Vacation Time, Paid Sick Time.
- Hybrid working environment.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.
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