Customer Service Representative

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

Customer Service Representative

Nuvei is a leading fintech company that accelerates the business of clients around the world. We're looking for a Customer Service Representative to join our team and provide exceptional support to our merchants.

Key Responsibilities:

  • Answer inbound customer service and technical support calls from our merchants.
  • Utilize documentation and support resources to resolve issues efficiently.
  • Exercise professionalism and tact to resolve critical or difficult situations.
  • Ensure timely and effective resolution of merchant requests.
  • Identify trends and report them to promote continuous process improvement.

Qualifications:

  • Enjoy working within a team and delivering on accountabilities.
  • Value creating high-quality work.
  • Execute on well-documented processes and investigate solutions when there is a gap in process documentation.
  • Energized by professional skill development and learning opportunities.
  • Proud of problem-solving ability.
  • High school diploma or equivalent.
  • Experience in customer service.
  • Fluent in English.

Benefits:

  • Medical, Paid Vacation Time, Paid Sick Time.
  • Hybrid working environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.



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