Principal Technical Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo
Job Title: Principal Technical Support Engineer

We are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope Inc. This role will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve defects and improve process efficiency.

About the Role:

The successful candidate will have a strong background in wireless networking, with expertise in wireless protocols, WAP, WLC, WLAN security, and packet capture analysis. They will also have experience in Windows and Linux server platforms, VM platforms, and cloud platforms such as Azure, AWS, and GCE.

Key Responsibilities:
  • Provide technical support to customers, troubleshooting complex issues and resolving defects.
  • Collaborate with internal teams to improve process efficiency and develop knowledgebase articles.
  • Work closely with engineering teams to debug tools and improve process efficiency.
  • Develop and publish knowledgebase articles on sophisticated problem resolutions.
  • Travel to customer sites as required to provide on-site support.
Requirements:
  • Bachelor's degree in Electrical Engineering or Computer Science or relevant experience in technical field.
  • 7+ years of work experience in wireless networking.
  • Expert level in wireless protocols, WAP, WLC, WLAN security, and packet capture analysis.
  • Experience in Windows and Linux server platforms, VM platforms, and cloud platforms such as Azure, AWS, and GCE.
  • Bilingual.
What We Offer:

At CommScope Inc., we offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer service and support, and we are looking for talented individuals who share our passion for innovation and excellence.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are seeking an accommodation for the application or interview process, please contact us to submit your request.



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